Customer Service Human Resources

TERRIE SCHAAL

**** ******** ****, ************, ** 37129 ********@*****.*** 615-***-****

OBJECTIVE To obtain a Human Resources position that will utilize my education and

Professional skills.

SKILLS & ABILITIES Talented and results-driven HR and Administrative Specialist with

diverse background and experience in customer service, office management, accounting, and

recordkeeping. Contribute to positive work environments with enthusiastic and encouraging

attitude; continually search for ways to improve performance and align individual aspirations

with company goals. Outstanding organizational, multi- tasking, and interpersonal

communication skills; interface effectively with staff on all levels.

Strengths include:

• Training & Development • Process Improvement • Applicant Screening • Regulatory

Compliance • Records Management • Problem Resolution • Accounts Payable •

Leadership & Teambuilding • ADP Payroll Processing • Performance Evaluation •

• OSHA 300 Recordkeeping • Microsoft Office Suite

EDUCATION • BBA IN HUMAN RESOURCES MANAGEMENT,

American Intercontinental University • Hoffman Estates, IL

EXPERIENCE:

HUMAN RESOURCES CLERK • Christian Care Center

April, 2013 • Sept, 2013

• Processed all ADP payroll deductions and ensuring accuracy and completeness of

paychecks, compiled employee time and payroll data, salary administration.

• Management support and counseling, communicating policies and procedures.

• Maintained postings for new/open staff positions, new applicant and resume screening.

• Responsible for new employee on-boarding process including processing new hire

paperwork; including orientation, administering policies and benefits enrollment,

immigration and tax forms, all insurance and benefits related forms.

• Managed facility orientation of new staff.

• Conducted background checks on all new employees including licensure verification,

nurse aide registry checks, E-Verify, etc.

• Maintained complete and accurate personnel files on each employee, including all

required documentation and support.

• Coordination of benefit and HR functions, including: annual benefit enrollment meetings,

annual updating of HR manual, and training in-service schedules of staff in all

departments.

• Responsible for employer compliance with all Federal and State employment and labor

laws, management of Worker’s Compensation claims, Unemployment claims and

hearings, employment verifications and any other employment issues as they arise.

• Act as a liaison between the staff, management and facility administrator.

REGIONAL ACCOUNTS PAYABLE COORDINATOR • Omnicare of Nashville

October, 2008 • April, 2013

• Managed detail-aging, commission, manual/computerized cash batch, and sales journal;

execute and delegate data entry and order processing functions.

• Handled a broad scope of internal processes encompassing the daily management of

billings, reconciliation, general ledger and month-end closing with a main focus on

accounts payable functions using Excel.

• Processed Check Requests, Expense Reports, payables, monthly bills, and invoices

including PO’s and packing slips.

• Responsible for Electronic Data Interface (EDI) Operations.

• Primary liaison between management, staff, factoring company, suppliers, and customers.

• Interface with customers and retail buyers to expedite orders.

• Performed and Address a complexity of issues requiring immediate attention and resolve.

ADMINISTRATIVE COORDINATOR • United Auto Credit Corporation

Dec, 2007 • August, 2008

• Responsible for accurately processed credit offerings received by the branch, performed

thorough investigation of information provided.

• Reviewed contracts received for completeness, proper signatures, accuracy, approval and

compliance with Truth- in-Lending.

• Handled contracts and referred all problem contracts to the appropriate supervisor.

• Assist walk-in customers and dealers in a prompt and courteous manner, performed

administrative functions such as payment processing, preparing Retail Commodity.

• Verification forms for completion performed required title and insurance maintenance and

provided customer service over the phone and with walk-in customers and debtors.

• Accepted and posted customer payments in an accurate manner, completed accurate daily

cash reconciliation and daily deposits. Answered incoming calls in a prompt and

courteous manner ensuring all calls were transferred to the appropriate party.

MEMBER • Society for Human Resource Management (SHRM)

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