JOSEPH MARTIN OTCASEK

***** ****** **** *****, ************, OH 44136

accc9t@r.postjobfree.com

440-***-****

Highly skilled Field Service Engineer with experience and training in multi-vendor medical imaging

and diagnostic equipment. Fully responsible for customer relationship management through the

effective use of technical knowledge to install, service, and maintain customer sites.

SUMMARY OF QUALIFICATIONS

Philips Medical Systems, North America

1992 – January 2014

Field Service Engineer, National Installation Team, North America Division

May 2011- January 2014

o Provide installation, service repair, and preventative maintenance of X-ray and Cardiovascular

diagnostic imaging equipment.

o Assisted project manager with site preparation and responsible for on-site equipment installation

including electrical power, layout of exam room, and analysis of layout/drawings.

o Serve as Lead Installer and customer liaison for identification and resolution of customer issues,

providing the customer with the appropriate communication and involving appropriate

service/sales personnel. Served as primary customer contact for communication and for

managing customer expectations.

o Selected to provide service for a third-party contractor to install Philips imaging equipment in

mobile medical units for the U.S. Government Department of Defense (DOD) and complete

administrative documentation, processing and shipping of equipment for specific DOD projects

during the past 8 years.

o Operate under required knowledge of regulatory requirement (Federal and State Radiation

performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA

regulations.

o Manage home-based office, teleconference meetings, travel, and related planning. Complete and

submit administrative reports in a timely and accurate manner.

Field Service Engineer, Multi-Vendor Team, North America Division

March 2008- May 2011

o Perform planned maintenance on non-Philips brand equipment: mammography, MRI, general X-

ray, and mobile X-ray and C-arms.

o Service and repair diagnostic imaging equipment for OEC, Seimens, General Electric, Lorad,

Picker, Bennett, SMV.

o Formally trained and certified on General Radiology and Fluoroscopy, Seimens MRI, General

Electric (GE) MRI, Multi-vendor Mammography, AMX4 Service Training, Accusonic and GE

Ultrasound Training.

o Research and acquire replacement parts from multiple vendors. Manage inventory and return of

unused inventory.

o Provide knowledgeable and friendly customer service in a timely manner to maintain a 98% up

time on equipment.

Otcasek, pg, 2

Field Service Engineer, National Installation Team, North America Division

2005-2008

o Collaborate with local project managers and successfully perform manage multi-modality (CT

and PET/CT) installation.

o Manage the installation, troubleshooting, and repair of diagnostic imaging systems (CT and

PET/CT).

o Administer on-site customer service activities including technical and service matters within

assigned customer base.

o Communicate with customers and apply superior customer service skills and resources during

service/ installation. Build relationships with customers, assume responsibility for problems or

issues that arise, and resolve matters by applying appropriate Philips’ resources.

o Manage home-based office, teleconference meetings, travel, and related planning. Complete and

submit administrative reports in a timely and accurate manner.

o Train co-workers on-site and via telephone support for the new equipment.

Engineer, Nuclear Medicine Engineering, Picker Headquarters in Cleveland OH

1999- 2005

o Support the development of PET/CT imaging systems, involving system installation, electrical

hookup, software load, calibration, diagnose failures, repair and maintain the multi-modality

imaging systems for development.

o Project team member involved in the development and creation of the first beta test PET/CT

systems. Developed, built, installed, and tested new scanning platforms for PET and PET/CT.

o Manage eight Engineering Test Bays. Perform operational test and fault isolation on systems

and equipment to remedy malfunctions. Read and interpret preliminary schematic diagrams and

written/verbal descriptions to perform testing, diagnostics, and trouble-shooting.

o Prepare equipment for system integration and verification testing and perform testing of systems.

Specific activities include fabrication and assembly of prototype electro-mechanical systems and

experimental design circuitry comprised of analog, digital and logic circuits.

o Assist senior engineers in development and review of drawings. Provide support of engineering

projects’ documentation review, includes CAD prints, schematics, assembly drawings, final

released Bill of Materials lists, and assorted technical manuals.

o Participate in international and domestic travel to customer sites to install and maintain

engineering field sites and trade shows.

Engineer, Nuclear Medicine Service Engineering, Picker Headquarters in Cleveland, OH

1994-1999

o Plan and coordinate projects with service engineers to review site plans and formal preparations,

coordinate system deliveries, resolve matters related to site plan modification and customization.

o Liaise with field service engineers in on-site and off-site project support and service. Train

service engineers and offer informal customer training on new systems. Travel extensively to

manage equipment setup for trade shows throughout U.S., Europe, and Asia.

o Manage documentation of service notes and field updates and develop recommendations for

improved future service.

o Assist in the administration and documentation of Mandatory and Compulsory Letters as well as

Field Upgrades to existing equipment in the field for field service personnel.

o Team with Philips Publications Group in developing and reviewing service documentation and

training protocol for new equipment, including AXIS/IRIS Series and PRISM system in medical

markets throughout the United States.

Otcasek, pg, 3

Rosemount, Inc., Independence, OH

Bench Technician

1986- 1992

o Manage and adhere to calibration schedule for all NBS-traceable lab equipment.

o Build, calibrate, and repair industrial temperature and pressure equipment.

o Resolve problems of customers and sales staff via field service, site support, telephone support,

and user training/ trouble shooting.

o Create new laboratory layout, including creation of lab design, presentation, execution of plan,

and coordination with staff and contractor schedules.

United States Navy, Worldwide

Second Class Petty Officer

1979- 1983

o Second Class Petty Officer serving globally in submarine service aboard USS Will Rogers and

USS Boston nuclear submarines.

o Monitor and maintain electronic navigational equipment, atmosphere control, and

communication systems.

o Perform supervisory duties as repair parts petty officer.

EDUCATION

Electronic Technology Institute

Applied Electronic Technology

Associates Degree

United States Navy Training

Naval training coursework: Basic Electricity & Electronics; General Purpose Test Equipment; Interior

Communication; and Leadership & Management Training.

TECHNICAL SKILLS

Skilled and experienced in electronics, power tools, and test equipment. Experienced with computer

software and hardware including applications, operating systems, and Microsoft Office Suite.

Highly trained in service and installation of multi-vendor and multi-modality medical imaging

equipment: PET/CT, MRI, CT, Mammography, X-ray, Nuclear Medicine, & Cardiovascular Imaging.

Proficiency in installing, servicing, troubleshooting and resolving complex technical processes in patient

care environments and working within State and Federal guidelines.

Intuitive skills for collecting data, reaching valid conclusions, and interpreting an extensive variety of

technical instructions/conditions for dealing with abstract and concrete variables.

INTERESTS

Reading, woodworking, home remodeling, auto mechanics, astronomy, nature and natural sciences.

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