Lisa M. Panico - Jackson

**** ****** **** ***** **, Acworth, GA 30101

Cell: 724-***-**** E-mail: accc7w@r.postjobfree.com

PROFESSIONAL PROFILE:

Adaptable, high-energy professional with 19 progressive years of experience in handling administrative tasks in a corporate

venue. Develops strong, collaborative relationships and excels in a team environment, with a proven skill set of multi-tasking

in a fast-paced setting

Excellent job management performance, combined with dedication to completing projects within time and budget

constraints. Diligent, detail-oriented and delivers superior customer service

Exceptional interpersonal skills, office etiquette and phone manners, as well as outstanding typing and computer skills, with

proficiency in multiple areas of technology, including MS Word, Excel, Access, PowerPoint and Outlook, ShowCase, Kronos and

Infinium HRIS (Human Resource Information Systems)

Effective organizational, planning and time management skills and possesses notable analytical, problem solving and

communication skills

Maintains sensitive information with a high level of confidentiality and in-depth knowledge of corporate policies and practices

CORE COMPETENCIES:

Organization & Communication ~ Analytical Skills ~ Data Management ~ Executive Support ~ Critical Thinking

Planning and Initiative ~ Job Management ~ Builds Trust ~ Results Focused ~ Collaborative Relationships

PROFESSIONAL EXPERIENCE:

Rite Aid Corporate Office – Camp Hill, PA September 2013 – November 1, 2013

Clinical Services Specialist

RESPONSIBILITIES:

Supported the Sr. Director of Clinical Services and worked with the Field Clinical Services Team, consisting of 4 Directors,

12 Managers and 4 Administrators

Supplied CPR (Cardiopulmonary resuscitation) materials/equipment to the Team, processed invoices/check reimbursements,

maintained organizational charts/ contact lists, collaborated with select counterparts to produce contracted immunization

clinic vouchers and executed various misc. tasks.

Kept record of 1,800+, 2013-2014 immunization clinic contracts and generated weekly immunization performance reports

Coordinated printing and delivery of various clinical/immunization documents for 4,600+ stores

Rite Aid Corporate Office – Camp Hill, PA April 2012 – September 2013

Executive Assistant to the Vice President of Pharmacy Operations

RESPONSIBILITIES:

Assisted the VP of Pharmacy Operations and supported the Operations Team, consisting of 10 members

Coordinated meetings/calls, managed supplies, maintained organizational charts/contact lists, handled travel arrangements,

mail distribution, expense reimbursement and various misc. tasks

Collaborated with select departments to compose pharmacy communications and acted as “gatekeeper” for the distribution

of pharmacy communications throughout the organization

Maintained an organizational store list (4,600+ stores), managed the upkeep of pharmacy resource documents being housed

on the corporate intranet and shared drives, processed pharmacy invoices and vendor surveys

Assisted the Internal Assurance Department perform quarterly agency pharmacist audits

Responsible for providing replies to Pharmacy Operations “Brite Ideas” submitted by Rite Aid employees

Ensured that pharmacy customer complaints, inquiries and compliments were addressed accordingly

Rite Aid Corporate Office – Camp Hill, PA October 2010 – April 2012

Executive Assistant to the Group Vice President of Category Management

RESPONSIBILITIES:

Supported the GVP of Health, Beauty, Personal Care and Rite Aid Brand items and worked with the Category Team, consisting

of 7 Category Managers, 7 Assistant Category Managers and 5 Administrators

Managed GVP’s schedule, expenses, phone calls, coordinated meetings/conference calls, handled catering requests, travel

arrangements, mail and various misc. tasks

Managed a timetable for the department’s executive conference room, monitored team expenses, coordinated corporate

plane travel/store visits, interacted with vendors, maintained organizational charts/contact lists

Supervised KRONOS (payroll) for the Administrators and monitored their phone lines, monitored and tracked usage of the

salary associate’s paid time off accruals

Provided back-up customer support for Rite Aid Brand and National Brand customer complaints, inquiries and compliments

Furnished vendors with auction award letters for Rite Aid Brand items

Served on the Department’s RAPTAR (associate recognition) Committee. Received RAPTAR Associate of the Quarter

Nomination for the department

Rite Aid Mid-Atlantic Customer Support Center – Aberdeen, MD October 2007 - October 2010

HRIS Specialist / Payroll Administrator

RESPONSIBILITIES:

Worked with the Sr. Human Resource Manager, day, mid and night HRMs, Training Manager and remaining HR Department

staff, consisting of 4 clerks

Assisted the facility’s General Manager, Senior Operations Managers and Department Managers as needed with reporting and

misc. tasks/research

Delivered customer service to a facility of approximately 1,100 associates in a warehouse environment, which included an

open door policy in the Human Resource Department

Responsible for all aspects of the facility’s payroll, including processing employment separations, missing hours adjustments,

clock punch errors, pay rate corrections, paycheck distribution, ensuring that weekly payroll was finalized and processed in a

timely manner, maintained associate personnel files and performed file audits as requested

Held weekly new hire orientation sessions and assisted new associates with completion of their employment paperwork

Generated weekly queries to track specific pay code usage and trends

Audited the payroll system to identify, track and research the absence of payroll time records for active associates

Distributed routine memorandums to facility management, including informative reports, spreadsheets and graphs

Provided Kronos and Infinium (payroll) education and training to the facility’s managers, as needed and requested

Partnered with HRMs to modify and streamline payroll processes

Managed office supplies for the department

Rite Aid Region Office #51 – White Oak, PA August 1995 - October 2007

Human Resources Assistant / Payroll Administrator

RESPONSIBILITIES:

Provided HR support to the Regional Management Team, consisting of a Regional Vice President, Regional Pharmacy Vice

President, multiple Human Resource Managers, District Managers, Pharmacy District Managers, Loss Preventio n Managers,

Field Training Specialists and Administrators

Delivered customer service and support to approximately 4,000 store associates in 250 stores for HR, payroll and benefits

concerns

Ensured that all payroll processes were completed in a timely manner for all Region Office and store associates

Assisted HRMs enforce guidelines of store-specific union contracts and resolved potential grievances

Scheduled job applicant interviews, administered required testing/paperwork to applicants and retrieved Quikscreen, Choice

Point and drug screen results

Coordinated travel, managed schedules, handled documentation and catering needs for meetings, addressed customer

complaints, inquiries and compliments, composed and distributed Regional memorandums as needed, maintained personnel

files for all Regional associates and executed various misc. tasks

Furnished management with Infinium and Kronos (payroll) usage and trend reports

Assisted the Regional Pharmacy Vice President and Pharmacy District Managers with pharmacist offer, bonus and incentive

letters, and ensured that payment installments were received in a timely manner

Der-Long Tong, M.D. – Monroeville, PA July 1994 - August 1995

Medical Secretary / Assistant

RESPONSIBILITIES:

Performed routine patient preparation, assisted with lab work, maintained patient files, scheduled patients, administered

patient billing, performed housekeeping, maintained supplies, interacted with pharmaceutical rep s and coordinated meetings

Greensburg Beverage, Inc. – Greensburg, PA September 1993 - September 1995

Miller Genuine Draft Cold Patrol Representative

RESPONSIBILITIES:

Attended promotional functions, interacted with patrons and promoted Miller Brewing Co. products

EDUCATION:

Monroeville School of Business – Monroeville, PA

Associates Degree in Specialized Business

Norwin Senior High School – North Huntingdon, PA

Diploma

References Available Upon Request

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