Customer Service Training

NOREEN SAHS

***** ********* ******, ********, ** 60051 • Tel: 815-***-**** • Cell: 815-***-**** • accc6h@r.postjobfree.com

SUMMARY

Experienced Training Coordinator

Excellent proven project management skills; abilities include multi-tasking and adapting effectively

and efficiently in a fast paced and ever changing environment.

Excellent professional verbal and written skills.

Time management and organizational expert, deadline driven.

Creative and effective problem solver with strong analytical skills. Ability to m ake sound business

decisions with little to no supervision.

Excellent PC skills – Proficient Microsoft Office Suite 200*-****-****

LMS experience includes Expertus, OnTrack for Training, Sales Force

WORK HISTORY

Oakbrook, Il.

Training Coordinator

June 2013 to Present

vAuto

Coordinate training for multiple US and Canadian car dealership managers and employees.. Schedule

contingency of seven trainers and dozens of Performance Managers for live GoToWebinar meetings on

software products for sales, appraisals, pricing and multiple miscellaneous products for the auto industry.

Strong interpersonal communication, with exceptional organizational and customer service skills. Coordinate

training requirements and prioritize training needs and schedules. Able to communicate and effectively

action and execute many complicated requests. Extensive utilization of Sales Force Database System.

Expert customer service and expert flexibility in a rapidly changing environment.,

Buffalo Grove, Il.

Training Coordinator Administrator

May 2011 to May 2013

Siemens Building Technologies

Coordinate and facilitate multiple departmental educational programs, supporting two different divisions of a

global corporation. Coordinate and process enrollments for virtual and classroom training, utilizing daily LMS

management for record keeping, updating and enrollments. Respond to, coordinate and troubleshoot all

inquiries, utilizing multiple support systems. Process all enrollments, coordinate, order and maintain all

classroom materials, manuals and equipment. Prepare and analyze educational records, prerequisite

requirements, reporting and follow-up. Strong communication, organizational and customer service skills.

Report Generation and Analysis. Multi-task and prioritize in a flux environment with dedication to detail and

strict deadline adherence. Extensive LMS experience includes OnTrack for Training, Expertus, and

Salesforce. Strong proven Project Management Skills. Proficient in all Microsoft Office Products

In 2012, examined, created and implemented an improved new zero cost catering procedure,

resulting in immediate and future savings of over 98K in materials and employee hours per year

Created and designed a recycling program for training materials resulting in the savings of over

10K annually in training manual ordering.

Strong, effective, analytical problem solver

Effective and efficient project management skills in a deadline driven fast paced, flux environment

Food Server Schaumburg/Northbrook, Il.

Lettuce Entertain You Enterprises September 2000 to Present

Responsibilities as a full time for 12 years and part time the past year and a half food server with extensive

customer service responsibilities. High pressure, demanding and flux work environment with clear and concise

deadlines for service execution. Consistent follow through meeting corporate guidelines and best practices.

Completed corporate training and certified corporate trainer of food servers and bartenders.

Manager Full Service Restaurant Palatine, Il.

Timbuk-tu Emporium February 1988 to Sept 2000

Responsibilities include full time 50 hours per week management of a full service restaurant and bar. Restaurant

and bar had weekly entertainment and responsibilities included coordinating event planning and execution of acts,

bands, and events. Sports included dart leagues and softball leagues. Duties also included record and book

keeping, ordering and weekly inventory of alcohol. Responsibilities also included hiring and training all front of

house personnel and extensive and complete customer service, handling all complaints and situations, including

reservations and day to day operations.

EDUCATION

Ashford University Sep 2012 to Present

BA Psychology

Currently pursuing BA in Psychology. Graduate with honors expected November, 2014.

GPA 4.0

MEMBERSHIPS

Phi Theta Kappa Honors Society

Dean’s List 2011, 12, 13, 14

Alpha Sigma Lambda Society

Golden Key Honors Society

Ashford University Junior-Senior Honor Society

Volunteer School District 38 (2002-2007)

Booster Club District 124

SOFTWARE/SYSTEM SKILLS

Microsoft Office, 2003, 2007, 2010

Desktop Applications Proficiencies include:

Extensive Outlook, Expert Word, Extensive Excel, PowerPoint, and Limited Access

Extensive LMS and database experience network based OnTrack for Training, web

based Expertus and Salesforce with extensive report generation and analysis capabilities

75 wpm

Standard Modern Office Equipment

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