Customer Service Sales

Samuel Mosher

***** ******** ***** ****: 701-***-****

Apt 16 Work: 402-***-****

Omaha NE, 68154 Email: ************@*******.***

Mr. Mosher is qualified by over 13 years of retail experience. Self

motivated and capable of leading a team of motivated sales professionals to

achieve aggressive sales goals while providing excellent customer service.

Verizon Wireless 2010 - Current

Retail Store Manager

Coached and directed representatives in store to achieve and excel monthly

quotas, while maintaining balanced key performance indicators.

Worked with sales representatives to establish succession planning and

develop them to gain skills and confidence to achieve career goals.

Managed inventory consisting of monthly inventory balances, maintaining

correct items according to floor plans, balance transfers, and loss

prevention placement.

Worked closely with support staff to make sure store stayed compliant

according to operational guidelines.

Co-founded a program focused on helping districts in our south region

improve our customer experience in our stores. Achieving great customer

service to ensure repeat customers and grow revenue within our locations.

West Corporation 2010

Supervisor

Sirius XM Radio

Call agents on a daily basis to discuss performance and coach the on area

to improve their skills.

Equip them with updated information to help close sales while providing

excellent customer service.

Provide corrective action if necessary in response to poor performance to

help correct behavior.

Florist Distributing Inc 2009

Plant Manager

Worked with vendors and customers to provide them with products.

Managed P&L within department and made changes to avoid loss revenue.

Daily tasks included managing invoices, filing, sales, fielding customer

requests via email, care for products, and quality control.

Maintained good customer relations over the phone and in person.

CMH Industries 2007-2008

Mid-west Regional Sales Representative

Managed sales in 12 states with over 100 customers.

Made sales both on the phone and in person, traveled throughout the

mid-west establish contacts, making sales, and providing customers with

training and information on how to better sell the product.

Daily tasks included managing current accounts, establishing new accounts,

sales via phone and email, trouble shooting customer problems, relaying

customer requests, and maintaining good customer relations.

EDUCATION

Detroit Lakes High School

Detroit Lakes, MN

TECHNICAL / COMPUTER SKILLS

Operating systems: Windows 7, XP, 2000

Software Applications: Microsoft Office Suite: Word, Excel, Outlook,

PowerPoint

Contact this candidate