Customer Service Quality Control

José M. Díaz Soto

Jardines de Lafayette, H *, Calle M, Arroyo, PR, 00784 Email: **************@*****.***

Cell: 787-***-****

Career Profile

Professional with strong experience within the aluminum cans manufacture industry. Focus in doing the job right from the

first time, with concern for the highest ethical standards and personal integrity. Strong customer service orientation, and true

ability to motivate teams toward objectives. Key strengths in analysis problem, highly committed, organized, and

responsible. Excellent interpersonal skills,working effectively with the team to improve productivity, changing procedures to

be flexible and practical following policies and regulations. Bilingual in English and Spanish.

AREAS OF EXPERTISE:

Knowledge of OSHA and Local Regulations.

Knowledge and experience in materials handling equipment (Forklift, Automatic Pallet Jacks, Re palletizing

Machines).

Machine Guarding.

Blood born Pathogens.

Electrical Safety/Fire Extinguisher Usage.

OSHA Safety Rules.

PROFESSIONAL EXPERIENCE

Crown Cork Company, Carolina, PR 2009 to 2013

Assist in the final area of production of cans and help at any time in the production area.

Management of field troubleshooting.

Report immediately any abnormally in the production process to avoid production impacted.

Also keep the area clean and organizide.

Knowledge in “ Infinity” system.

BALL, Guayama, PR 1997 – 2009

Notified any abnormally in the production process to the Quality Control area.

Testing can for metals exposure.

Pressure test on the can and release of label.

Repair equipment or machinery for the production line to prevent the lost time in the process.

Keep work area clean and in top condition.

Dispatch production inventory base on clients or production needs.

Assist in the washing area can and ensure that production continues without any problems.

Provide technical support, repairing the machines as needed.

EDUCATION

Instituto Tecnológico de Guayama.

Associate Degree in Mechanical Engineering

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