Customer Service Sales

Suzan Owen

Cashier - The Home Depot

Sandy Springs, GA

accbz4@r.postjobfree.com - 678-***-****

WORK EXPERIENCE

Cashier

The Home Depot - Sandy Springs, GA - December 2000 to December 2011

Garden Department)

* Running cash register accurately and efficiently

* Maintaining excellent customer relations and developing customer rapport while assisting and advising

customers regarding plant choices and care

4 years Rich's Alpharetta, GA

Home Store Merchandising Team Member, Sales Support Personnel, Sales Associate

* Delivering, unpacking, and organizing stock into departmental stock rooms or merchandising onto floor as

needed

* Maintaining departmental mark downs, damages, and transfers of stock

* Ordering, maintaining, and delivering store supplies

* Assisting the Merchandise Inventory Office: entering transfers and damages into the company database

* Assisting customers with retail sales

1 year NationsBank Atlanta, GA

Teller

* Performing (or assisting customers with) miscellaneous banking transactions

* Following all branch, company, state and federal rules, and regulations pertaining to each transaction and

the banking center operations

4 years Talent Tree Personnel Services Atlanta, GA

1 year Temp Force Roswell, GA

Assignments at Digital Equipment Corporation (DEC) and

Digital Communications Associates, Inc. (DCA) in Alpharetta, GA

Secretary

* Answering multi-line telephone systems, taking messages, and routing calls.

* Typing company memos and correspondence on the ALL-IN-ONE operating system

* Distributing customer service requests and system reports to appropriate engineer or service technician using

the SMART database

* Setting up, organizing and maintaining departmental filing systems

* Assisting in managing, distributing, and filing contracts

Customer Response Representative

* Monitoring availability of software specialists

* Logging service calls from customers and hardware engineers

* Placing service calls in a queue, or dispatching to appropriate engineers Maintaining DBOS and/or CHAMPS

databases using prescribed procedures

Switchboard Operator

* Answering and directing incoming and outgoing calls at the facilities' main switchboard (AT &T System 85

PBX)

Revenue Administrator

* Accepting and releasing contracts into the SMART database for file maintenance

* Printing contract batches, distributing appropriate copies to

Billing Department, and maintaining batch log books

* Managing, distributing, and filing contracts

4 years Green Brothers Nursery Roswell, GA

Tropical Department Head, Cashier

* Assisting and advising customers regarding plant choices and care

* Ordering, unpacking, pricing, displaying, and maintaining tropical plant stock

* Running cash register accurately and efficiently

EDUCATION

B.S. in Recreation and Park Administration

Indiana University - Bloomington, IN

A.A. in General Arts

Ball State University - Muncie, IN

ADDITIONAL INFORMATION

Semi-fluent in Spanish

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