LAURA LIGHTFINE

**** **** *****, ****** ****, I L 60097 Cell: 847-***-**** accbxt@r.postjobfree.com

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Professional Summary

I am looking for a fast paced, detail oriented environment where my training and experience in proper customer

service techniques can be utilized. I crave information and pride myself on being the best informed worker always

having a positive solution for a client/guest's needs. I am hoping to join a company where hard work and positive

contributions will lead me to a life- long career.

Skills

• Vast experience on multiple P.O.S. systems.

• I enjoy trouble shooting and problem solving especially.

With dissatisfied guests. It us a great reward to me to send

them away happy.

• Strong typing skills.

• Eager to learn and fast to understand.

• Highly organized.

• Expert at prioritizing and re-prioritizing often.

Work History

Project Assistant, 08/2013 to 10/2013

F E Moran – Northbrook, IL

Assisted the Project Executive in any number of manners, mainly clerical, also site visits, screening incoming phone

calls, creating change orders, safety manuals, updating prints, organizing communication between subcontracted

parties, ourselves and the overseeing construction company. Even the small things such as organizing the

executive's office I found to be paramount in the process of keeping a productive team.

Customer Service Representative, 10/2012 to 07/2013

Concierge Unlimited – Chicago, IL

I represented the friendly face of property management and security in secured commercial office buildings. I was there not only to

check visitor's into the building's guest management systems and arrange for tenants who had forgotten their

access cards to get where they needed to go in a timely manner; but represent both my company and that which we

were subcontracted by in a highly professional, intelligent, and helpful demeanor. Duties only began at what was

out lined in the manual about checking people in, a successful csr was there as a concierge, tour guide, historian,

therapist, GPS system and anything else humanly or inhumanly possible.

B\bartender, server, assistant to wine and spirits director, 07/2008 to 06/2012

Nemacolin Woodlands Resort – Farmington, PA

Nemacolin's philosophy was to astound the guest rather than just satisfy them; good or satisfied was not good

enough. This was especially true in the time I spent in their Forbes/Mobile 5 star 5 diamond rated Lautrec

restaurant. I attribute the flair and finesse of my customer service to my experience at Nemacolin. I practiced an

amicable ability to up sell without appearing pushy to the guest but rather exciting them about what they were

about to enjoy. I prided myself on my thorough menu knowledge that eventually extended into our wine cellar, the

largest public in PA. I had a dedication to the experience of each guest that I carry with me to every customer

related job I am a part of.

Education

Psychology,

Carlow University - Pittsburgh, PA

Fine arts,

Columbia College Chicago - Chicago, I L

Certifications

The Guild of Sommeliers first level Sommelier certification

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