Customer Service Quality Assurance
Resume:
************@*****.***
M ICHAEL POOLE
•
SKILLS & A hardworking, reliable professional that simply will not accept
A BIL ITIES anything less than success.
• Extremely focused, results oriented, organized and disciplined with
an intense drive to succeed.
• THX Standards and Technologies
• Audio and Video System Hardware Calibration
• Consistently achieves outstanding results, surpassing all goals and
objectives
E XPERIENCE Costco Wholesale / Sales Consultant
November 2013 to P resent
• Recommend home theater components for the given room size,
acoustics, and budget
• Ranked in top one percentile for customer service and salesmanship
• Provide technical support for audio/video hardware
K ey Accomplishments:
• Increasing sales 35% over previous year
• Increasing Costco’s extended warranty program 100% over previous
year
RO MANO’S MACARON I GR I L L / SERVER
May 2013 to P resent
• Provide world class hospitality in a professional, welcoming and
t imely manner
• Assist colleagues during peak rush periods to foster and promote
teamwork
• Provide thorough knowledge of wines and spirits to compliment menu
i tems
K ey Accomplishment:
• Achieving profitability for restaurant by exceeding sales goals,
maintaining quality standards, and ensuring guest satisfaction
OL I VE GARDE N / SERVER & BARTE N DER
August 2012 to April 2013
• Provide phenomenal guest service in a welcoming, and timely
manner
• Maintain high levels of energy and superior multitasking abilities to
ensure guest satisfaction
• Provide thorough knowledge of wines and spirits to compliment
menu i tems
K ey Accomplishment:
• Achieving record profitability for grand opening of restaurant by
exceeding sales goals
BEST BUY M OB I L E / SALES ASSOC IATE
M ARC H 2012 TO MAY 2012
• Provide technical support for mobile devices, PC tablets, notebooks,
desktop PC’s and home theater components
• Ensure that every customer left the store with device(s) properly set-
up and operating
• Liaise with multiple vendors on availability, pricing, and service
p lans for mobile devices
• Provide excellent customer service which maximized sales of device
activations, accessories, black tie, and buy-back programs
Key Accomplishment:
• Achieving record sales and profitability for grand opening of store
PAPA JO H N’S P IZZA / ASSISTANT MANAGER TRA I N E E
Janua ry 2012 to M a rch 2012
• Assist general manager with daily operations of restaurant
• Quality assurance of all prepared menu items to ensure customer
satisfaction
• Ensure that all O.S.H.A. and D.P.H. regulations were strictly
observed
• Maintain accurate inventories and properly rotated food stock items
Key Accomplishment:
• Promoting, attracting, and retaining new business through proactive
community service efforts
TE LE PERFOR MANCE / TEC H N ICAL SUPPORT SPEC IAL IST
August 2009 to Janua ry 2010
• Provide outstanding technical support for AT&T’s mobile devices and
networks
• Address billing or service plan errors and promptly issued
appropriate adjustments and/or credits
• Escalate critical issues when required by referring user problems to
senior analysts, specialists, supervisors, or other support personnel
as necessary
• Administer quality assurance and expedited the process for
equipment upgrades and insurance claims
Key Accomplishment :
• Increasing customer loyalty and satisfaction through
compassion and empathy during height of economic downturn
LONG HOR N STEAK HO USE / SERVER
Februa ry 2007 to Ma rch 2009
• Provide excellent dining experiences through phenomenal customer
service, evident by high number of regular patrons requesting to be
seated in my section
• Utilize an attention to detail while expediting quality assurance of
materials, output, and service
• Resolve customer complaints and always ensure that customers left
w ith a smile
• Recognition as top performer for professionalism from both the
managing partner and regional manager
Key Accomplishment :
• Exceeding sales goals by effectively up-selling, managing sections,
and executing unparalleled customer service
C I RCU I T C I TY / HO M E T H EATER SPEC IAL IST
April 2005 to Janua ry 2007
• Recommend appropriate equipment for the given room size, acoustics,
and budget
• Provide technical support for audio/video hardware and resolved
issues regarding signal integrity
Key Accomplishment:
• Raising store ranking to number one in sales and service plans in
A tlanta region for two consecutive years.
O UTBACK STEAK HO USE / SERVER
April 2004 to May 2006
• Assist colleagues during peak rush periods to foster and promote
teamwork
• Recognition as a lead sever with responsibility for training and
mentoring new employees
Key Accomplishment:
• Creating t raining and mentoring initiatives for new employees
E DUCATION Albany Technical College, Albany, GA: Associates of Business
M anagement 2012
Albany Technical College, Albany, GA: Associates of Culina ry Arts
2012
Albany Technical College, Albany, GA: Technical Certificate in
C ulina ry Nut ri tion M anagement 2012
T HX, San Rafael, CA: T HX Certified P rofessional Video Calibration
1 2010
T HX, San Rafael, CA: T HX Certified P rofessional Home Theater 1
2010
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