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Customer Service Quality Assurance

Location:
Lithonia, GA, 30058
Posted:
January 25, 2014

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Resume:

Lydia Hawkins

Sales Associate - Off Broadway Shoes

Lithonia, GA

accbvn@r.postjobfree.com - (678) - 815 -2148

WORK EXPERIENCE

Cashier

Walmart - Lithonia, GA - September 2013 to Present

Responsibilities

I am responsible for assisting customers in both the customer service center and money center. I am also

responsible checking customers out at the registers. I answer phones and help customers on the sales floor.

Skills Used

Multi-tasking

Organizational

Customer Serivce

Hard working

Quality Assurance

Sales Associate

Off Broadway Shoes - Atlanta, GA - May 2012 to Present

Replenish inventory

• Assist customers

• Maintain assigned section

Cashier/Customer Service

Nalley Toyota of Stonecrest - Lithonia, GA - May 2013 to August 2013

Duties included answering phones, customer service, processing payments, completing daily logs, dropping

daily deposits, counting register before and after shift.

Sales Associate

Staples - Lithonia, GA - March 2013 to June 2013

Responsibilities

Working the cash register

Answering phones

Assisting customers

Driving sales product

Accomplishments

I was able to sell 13 ink and toner savings passes in the first week the promotional pass began in the stores.

Skills Used

Multi-tasking

Quality assurance

Organizational skills

Hard working

Administrative Assistant

Sociology Department - January 2012 to April 2012

Assisted with the administrative needs of the office

• Collected and distributed office mail

• Answered phone

Front Lobby Resident Assistant

Paine College - Augusta, GA - November 2007 to April 2008

Managed the visitation to the dormitory

• Maintain the lobby area

• Implemented the policies and regulations of the campus

Student Activities Assistant

Paine College - Augusta, GA - August 2007 to April 2008

Maintaining the student lounge area

• Monitored the account of rented games and equipment

EDUCATION

Bachelors of Arts in Mass Communication

Paine College - Augusta, GA

May 2012

SKILLS

Critical thinking, problem solving, proficient use of professional editing software

ADDITIONAL INFORMATION

CORE COMPETENCIES

Excellent Communication skills (verbal/ written) Self-motivated and Determined

Training/ Mentoring

Quality Assurance

Detail Oriented



Contact this candidate