Customer Service Training

Kristine Houser

Training Specialist

Grove City, PA

*******@*****.*** - 814-***-**** / 616-***-****

WORK EXPERIENCE

Training Specialist

US Investigative Services, Inc - October 2011 to Present

Collaborate and support delivery of projects and creation of training programs to support the total business.

• Plan, organize and conduct technical training sessions, and introductory involvement in facilitation and soft

skill instruction.

• Plan, create, oversee, and implement training modules.

• Create and deploy contract recertification examinations for large and diverse employee groups across the

business.

• Collaborate with different departments across Investigative Service Division to create booster and quality

improvement training programs.

• Research and/or prepare training and development materials, including training manuals, job aides and

exercises.

Field Investigator

US Investigative Services, Inc - September 2009 to October 2011

Assisted with conducting Federal Personnel Background Investigations, many of which are sensitive or

controversial, where allegations, hearsay information, or other vague or intangible information of an adverse

nature exist.

• Conducted interviews, any needed follow up on leads and report individual testimonies.

• Evaluated individual's information, placement in a sensitive position, retention in the military services, or

placement in Federal employment.

• Conducted review of employment records, education records, court and law enforcement records.

• Prepared reports of investigation in accordance with U.S Office of Personnel Management (OPM) guidelines

and instructions.

Executive Assistant

Westwood College - Annandale, VA - April 2008 to September 2009

HR Coordinator

• Support Campus President, Campus Vice President and Academic Directors

• Manage Campus Human Resource Activities

• Accounting/Finance Duties

• Campus Purchasing Coordinator

• Campus Facilities

Customer Service Representative

Oswald Trippe and Company, Inc - November 2006 to December 2007

Retained 95% of Renewal Business for top producer

• Rated and Bound Personal Lines Insurance

• Provided Outstanding Customer Service

• Served on Peer Recognition Committee

• Served on Community Holiday Helpers Committee

Scoring Director

Measurement Inc - May 1999 to March 2006

Direct the successful training over leadership and the monitoring of scoring for the Michigan Educational

Assessment Program (Meap) writing project(s) and the state of New Jersey High School Proficiency

Assessment (HSPA) persuasive reading project(s).

• Coordination with the Department of Education in refinement and finalization of scoring criteria along with

the development of training materials.

• Supervisor over 25-90 individuals (project dependant).

State Coordinator

Pride Youth Progams-Safe & Drug Free Youth - June 1999 to December 1999

Directed recruitment of volunteers.

• Conducted quarterly grant reporting.

• Developed program promotions.

• Managed a high school youth performance team.

• Conducted prevention conventions.

• Served on MCRUD and Freemont Grant Council committees.

• Managed all travel details, including reservations, room assignments, and chaperon

EDUCATION

Bachelor of Science

Grand Valley State University

1998

Associates of Arts

Grand Rapids Community College

1996

ADDITIONAL INFORMATION

• Favorably adjudicated at a top secret clearance level

• Working knowledge of the Learning Management System

• Proficient with Camtasia Studio 8 software

• Exceeded national standards for quality reporting

• Volunteer, Hurricane Katrina Relief, New Orleans, LA.

• Volunteer, Hurricane Katrina Relief; Biloxi, MS.

Contact this candidate