Customer Service Human Resources

PROFILE SUMMARY AND CAREER OBJECTIVE

I’m seeking a challenging position in a top notch company that will enable me to further develop my skills and allow growth into positions of broader responsibilities.

STRENGTH AND TECHNICAL SKILLS

Strong analytical skills with ability to work independently and under pressure.

Strong team player and high ability of coordination and performance.

Good knowledge in Opera PMS Hotel Reservation System.

Responsible for other duties as assigned with excellent communication and writing skills in English, French and Arabic.

Advanced level of MS Office, M.S. Outlook and Internet.

CAREER ACHIEVEMENT AND PROFESSIONAL EXPERIENCE

• March 2011 - March 2012: Customer Service Officer [Bank of Jordan. Aleppo, Syria]

Main Responsibilities:

-Receiving the customers and see their requests concerning the bank products and services and make sure to provide them their needs with high professionalism.

-Providing the customers with all kinds of insurance plans in the bank like:

1- Life Insurance

2- Health Insurance

3- Accident Insurance

4- Car Insurance.

-Marketing the bank's products and provide its services to customers and explain it to them in order to achieve the bank's goals and increase the volume of its business, that includes: Personal Loan, Housing Loan, Car Loans, Real Estate Loan, Credit Card. In addition to the deposits accounts, personal account, company account, joint account.

-Deal with customers and answer their inquiries and find solutions for their problems as quick as possible like Internal and External Transfers, Cheques, etc..

• May 2008 - December 2009: Executive Assistant to the Regional Manager [Bank Audi Syria SA. Aleppo, Syria] - Al Azizieh Main Branch and Regional Office

Main Responsibilities:

Handling all the administrative and banking tasks of the regional administration (Filing, Archive, Organizing, mailings, meetings schedules: branch meetings and clients meetings, Petty Cash expenses of the branch, branch bills etc

Handling all the human resources needs of the employees in the regional administration and the branches in Aleppo in coordination with the Human Resources in the Head Office in Damascus.

• September 2006 - September 2007: Finance Administrative Assistant [Sheraton Hotel. Aleppo, Syria] - Since the pre opening stages

Main Responsibilities:

Provide consistent level of administrative support to Finance Team and other customers.

Receive training and perform relieving duties of accounting personnel during vacations.

Assist Director of Finance in administrative tasks as assigned.

Maintain attendance records, vacation planning, work scheduling etc... For the team.

Raising store requisitions and receiving items, managing Postage and Courier.

Assist in Credit & collections, reconciliations as required from time to time.

ADVANCED TRAINING AND CERTIFICATIONS

[Year of 2011] During my work at Bank of Jordan. Aleppo, Syria:

Successfully completed training by MAK Group concerning a customize Customer Service Development Program with Excellent Degree in Customer Service in Bank of Jordan, Syria.

Training Certificate from Bank of Jordan Syria concerning the Bases of the banking operations,

The Anti Money Laundering and Terrorism, Training Certificate from The Arab Academy for Banking and Financial Sciences "Institute of Banking and Financial Training" Amman, The Hashemite Kingdom Of Jordan.

[Year of 2006 - 2007] During my work at Sheraton Hotel. Aleppo, Syria:

* I have got training in the Front Office department as a Guest Service Agent for Two months.

* Trained on All Starwood Procedures, Such as Check in, and check out

* Trained on the OPERA PMS "hotel based system".

* Trained on Star Guest Response+

* WOW Training

* SPG Training Program

* Successfully completed Six Sigma training module 1,2,3,4

* Successful opening of Sheraton Aleppo Hotel (with Pre-opening experience certificate).

LANGUAGES

Language Writing Reading Conversation

Arabic Excellent Excellent Native

English Excellent Excellent Excellent

French Excellent Excellent Excellent

ACADEMIC BACKGROUND

High School Certificate: Al Quds High School [Aleppo, Syria] 2002

License of French Literature: University of Literatures & Human Sciences [Aleppo, Syria] 2006

PERSONAL INFORMATION

Date of Birth: 19th of January, 1985

Nationality: Syrian

Marital Status: Single

Ability to join: Immediately

INTERESTS

Reading, Music, Swimming, Hiking and Web Surfing.

NOTE: All Documentation and Certificates are duly certified and available upon request.

I hereby declare that the information provided is correct to the best of my knowledge & belief.

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