Manager Customer Service

Karolin S. Yahyaoglu

** *. ****, **** ? Nyack, NY 10960 ? 845-***-**** ? ***********@*****.***

Extremely Creative Store Manager with strong overall management skills that

transfer easily to other industries. Recognized for proven success in

improving profitability and increasing customer retention. Strong

interpersonal, communication and merchandising skills. Adept at recruiting,

training, and motivation.

Key Skills

Retail Operations ? Sales & Marketing ? Customer / Client Services ?

Negotiation ? Payroll ? Scheduling

Visual Merchandising ? Store Presentation ? Inventory Management ? Loss

Prevention ? Vendor Relations

Point-of-Sale (POS) Systems ? Special Events & Promotions ? Motivational

Speaking ? Creative Writing

Project Budgeting & Cost Containment ? Staff Scheduling & Supervision ?

Complaint Resolution

Experience

Co-Manager

Forever 21 - West Nyack, NY 2013-2013

Coached, developed, and inspired existing and new team members to deliver

consistent and improved selling behaviors through education and leading by

example

Executed precise and meticulous visual merchandising standards to ensure

the store is an inspiring and facile place to shop, and led team to uphold

standards consistently

Led a visual merchandising team, a stock team, and a selling team to

maintain high productivity strictly within payroll guidelines

Conducted group interviews and performance management of staff

Held daily meetings with staff to ensure all necessary communication is

being appropriately delivered

Educated staff as to LP procedures, and held them accountable to said

standards

Generated new systems to improve operation integrity and improve efficiency

Store Manager

Bath & Body Works - West Nyack, NY 2012-2013

Improved overall Customer Service Experience from 74% to 83% on customer

survey responses within three months

Coached to and rewarded selling behaviors in the store, resulting in the

first consistent achievement in monthly sales plans for calendar year 2012

Educated staff as to LP procedures, heightening overall awareness of

policies and procedures to reduce shrink

Instituted new systems to ensure procedural integrity (in regard to

workforce management, visual standards, and loss prevention)

Cultivated a positive, energetic, and inspiring work environment that

promoted teamwork, accountability, and staff development

ESL/CAE/CPE Teacher/ Private tutor

EF International Language School - Tarrytown, NY

2010 - 2012

Gained strong experience with a variety of fluency levels ranging from

Beginner to Upper Advanced

Developed extensive experience with test preparation for all levels of the

University of Cambridge standardized test with a 95% pass rate

Tutored several students privately while teaching 25-33 classes per week

Taught both younger learners and adults of all ages

Attained consistently high marks on professional observations

Generated creative and challenging lesson plans for a variety of class

types

Established and maintained an excellent rapport with students of a wide

variety of ages and nationalities by fostering a supportive, positive, and

caring classroom

Store Manager

Torrid - West Nyack, NY 2006-2009

Cultivated and maintained a superbly high level of customer service that

became the hallmark of our particular location.

Appointed to new position in district as Outreach Coordinator- responsible

for monthly event planning, marketing, and tracking forms to collate

information for DM and RM.

Improved shrink percentage from a -5.4% before my arrival to a -0.3% during

the first five months of my leadership.

Improved store sales by 33% in my two and a half years with the company.

Consistently won recognition for store and/or personal performance.

Store Manager

Laila Rowe - West Nyack, NY 2005-2006

Maintained very low turnover and lack of LP issues by fomenting a positive,

inspiring environment.

Set up numerous tracking charts above and beyond company expectations to

compare and reward staff performance in various sales metrics.

Held sole responsibility for visual merchandising within the store.

Won company-wide monthly contests consistently every month.

Store Manager

The Body Shop - West Nyack & Nanuet, NY 2003-2005

Reduced shrink from 10.5% to 2.5% within the first half of fiscal year.

Finished first year as manager at #16 in the company for % to LY (up from

store's previous year at #125), #2 for loyalty card sales, #3 for ADS

(Average Dollar per Sale), and #5 for UPT (Units Per Transaction) out of

360 stores.

Won a nationwide loyalty card contest in which there were only 3 winners.

Assumed responsibility for staffing two new locations.

Education

College of NJ - Trenton, NJ

Philosophy major

Peer Counselor

University of Cambridge - NY, NY

CELTA Teaching Certification

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