Sales Customer Service

Curtis Christopher Wragg II

**** ******** **** *****

Mason, OH 45040

accbi6@r.postjobfree.com

513-***-**** - cell

513-***-**** - home

SUMMARY

Professional, with years of well-rounded business experience. Background in business development, human capital management, budget management,

account management, analytical analyst, marketing, customer service, and direct selling. Expertise includes, strategic planning, creative problem

solving, negotiation, brand positioning, forecasting and closing.

PROFESSIONAL EXPERIENCE

Business Consultant, Private Company, Cincinnati, OH, July 2012 to December 2013.

Support identification of opportunities, aligned with entities overall business strategy, and develop solutions to increase profitability /sales.

Partner with small and medium size businesses/organizations to improve their performance, primarily through the analysis of existing

organizational problems and development of plans for improvement.

Function as a bridge of information and knowledge with focus on the business and executive levels.

Support identification of creative opportunities to increase profitability; support the establishment of a culture of ex pense and profit

accountability/responsibility and continuous improvement.

Territory Sales Manager, Michelin North America, Inc., Fort Wayne, IN, January 2010 to July 2012.

Business consultant to truck fleets in Northern Indiana, Northwest Ohio and Southwest Michigan; assist in lowering fl eet operation cost

through sales/technical sale with engineering base.

Implement a variety of sales strategies, tactics, programs and training to create a level of support and service to meet and exceed the needs

of fleet customers.

Managed 8 independent sales reps; worked directly with partner increase yearly sales dollar volume from $500k to $2M per from 2010 to

2012.

Consistently recognized for outstanding sales; three years, three company trips; called into “C” Level decision makers within medium and

large sized companies.

Conducted an average of 40 prospecting calls a week over 3 years; alongside managing accounts.

Lead a sales team in the development of new and existing business; manage business level aspects of the brand.

Manage field growth margin in regards to profit and loss; control pricing for two product lines in territory region.

Manage dealer relations and the distribution of products; execute all warranty claims.

Key Accomplishments:

Increased North American Fleet Account channel new tire sales 17.4 percent by dollar value in 2010; increased by 31 percent by dollar value

in 2011.

Improved new tire sales in all accounts through dealer channel, which includes national accounts and end users, increased 68.6 percent by

dollar volume in 2010; increased by 18.3 percent by dollar volume in 2011.

Over plan for three fiscal years (2010, 2011, 2012).

Over 150% of plan (2010, 2011), with double digit increases in dollar volume percentages.

Continue Accomplishments:

o Finished Fiscal Year 2010 150% of quota

o Finished Fiscal Year 2010 #4 in the region sales volume, #2 % quota (9 Sales Reps.)

o Finished Fiscal Year 2011 180% of quota

o Finished Fiscal Year 2011 #3 in the region sales volume, #1 % to quota (9 Sales Reps.)

o Finished Fiscal Year 2012 #2 in my region sales volume, #3 (8 Sales R eps.)

o Finished Fiscal Year 2012 at 105% of quota

o Company Trip for 2010, 2011

o On pace for Company trip for 2012

o Runner-up “Rookie of the Year” 2010

Cintas Corporation, Cincinnati, OH February 2007 to May 2009.

Uniform and Facility Services Sales Training Coordinator, February 2009 to May 2009.

Trained Service Sales Representatives on customer service, overcoming objections and sales techniques.

Maintained understanding of industry trends, developments, products, services and pricing; analyzed product profitability.

Indirectly supervised and lead 47 Service Sales Representatives within amalgamated territory of 7,348 customers.

Coordinated route configuration and route coverage; coordinated all training compliance for the locations service and sales department.

Implemented promotional policies and procedures; coordinated promotional sales and marketing internal and external communicat ion;

assisted with the development of long-range visionary strategic plans.

Market Development Representative (Management Program), August 2008 to February 2009.

Sold a broad variety of products and services to a market with focus on new, business to business account development through service

agreements and contracts; utilized consultative sales approach/hunter sales.

Manage time with respect to prospecting, cold calling, setting appointments with prospects, presenting service programs, reve nue

opportunities and delivering a sales quota; delivered and exceeded all sal es goals.

Generated activity reports and kaizen sheets for middle management used to improve sales activity and marketing processes.

Wrote rental agreements and produced contract exception request; established regional multi -location rental agreements and contracts.

Service Manager &Training Coordinator (Management Program) August 2007 to August 2008.

Supervised a team of 7 account management Service Sales Representatives; managed amalgamated territory in excess of $7 million and key

performance indicators; the indicators include but are not limited to, material cost, direct sales, accounts receivable, lost business and

renewal delinquencies.

Developed and established productive account relationships; maximized customer retent ion and account revenues through timely follow up.

Negotiated an excess of $350,000 in business agreements and contracts; developed strategic alliances with local and regional clients.

Managed several national relationships.

Sourced leads thru building relationships with middle and executive level decision makers, goodwill, trade shows, and im pact management

of subordinates; balanced multiple priorities.

Facilitated training programs waging war on gestalt. Reduced profit loss by generating test and proje cts to groom account managing Service

Sales Representatives. Trained Service Sales Representatives on customer service and sales techniques.

Wrote renewal agreements and produced contract exception request; executed customer contract evaluations.

Executed the meticulous hiring process; assessed Service Sales Representatives through coaching, timely follow -up and evaluations.

Six Sigma Green Belt trained. Improved allocative efficiency of account transfers to levels of 95 percent or higher in regar ds to information

transferred over defect ratio.

Managed location rental lost replacement revenue and damaged asset initiative; drove numbers to levels that exceeded the corp orate goal by

2 percent.

Production Supervisor (Management Program) February 2007 to August 2007.

Facilitated production processes with focus on high productivity and large production quantities; supervised in excess of 20 partners at any

given time during production. Responsible for over 20 million dollars in production assets.

Facilitated stockroom processes with focus on detailed material, material cost, high investment ratio, amortized products and q uality control

standards.

Executed product purchasing plans with focus on high investment ratios and streamline operational budgeti ng.

Business Development Manager (Internship), Benedict College Communication Center, Columbia, SC,

August 2006 to December 2006.

Utilized need based and consultative selling techniques to determine product and service needs for both new and ongoing accou nts and/or

prospects.

Developed, managed and prepared, long and short range strategies based on business unit goals and objectives .

Implemented marketing and low cost leadership strategies, increased campus and community awareness; profit percentage increas ed in a

range from 8 to12 percent over the course of 6 months.

Facilitated day-to-day operations including the hiring process and operational budgeting; managed time with respect to prospecting, cold

calling, and promoting the paper products and services.

ADDITIONAL EXPERIENCE

Alumni caller, Annual Giving of the University of Kentucky, Lexington, KY, September 2001 to May 2002.

Contacted University of Kentucky Alumni in an effort to communicate newsletter information and receive donations for the vari ous funds

and colleges at UK.

Sales Associate, Circuit City Inc., Cincinnati, OH, September 1997 to August 2000.

Sold merchandise in the Advance Consumer Electronics, Home Appliance and Home Audio departments.

Consistently met and exceeded sales quotas under a total comm ission pay plan.

Worked well in team environment producing quality independent work; team leader of Advance Consumer Electronic department tea m that

lead region in cell phone sales 1999.

ACCREDITATIONS

Management Program, Cintas Corporation, Cincinnati, OH,

Graduated February 2009.

EDUCATION

Benedict College Columbia, South Carolina

December 2006

Bachelor of Science Degree in Business Administration (Marketing)

Top GPA in field of Study

Cum Laude

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