Customer Service Representative

Ernest Andrew Woodbury

**** * ***** **** *****, Arlington Heights Illinois 60005

Home: (847) - 357-8851 Cell: (630) - 464- 8423 Email: accbfh@r.postjobfree.com

Summary

• An experienced customer service representative who maintains a high level of professionalism, patience

and efficiency to minimize customer dissatisfaction and increase customer loyalty.

• Skilled in Microsoft Word & Excel and committed to addressing customer concerns with speed,

accuracy and professionalism.

• Customer-focused representative with a proven capacity to troubleshoot issues to ensure customer

satisfaction.

• Call center representative versed in customer support in high call volume environments and telephone

etiquette.

Highlights

• Volunteer For Northwest Special Recreation Association (NWSRA)

• Telecommunications Knowledge

• Strong Problem Solving Ability

• High Customer Service standard

Accomplishments

• Managed call flow with up to eight calls in queue per minute

• Successful in communicating across all department levels with a high degree of integrity and team

player

• Recognized for customer service, patience, and organizational skills

Experience

Solicitation

July 2013 – Aug 2013, Automated Professional Marketing Corporation, Elk Grove Village, Illinois

Talked to customers on the phone in an effort to gain support and funds from citizens within calling area.

Temp Worker

May 2012 – March 2013, Labor Ready Employment Agency, Schaumburg, Illinois

Worked on select job assignments performing a variety of tasks.

Customer Service

Programmers Investors Corp, Sept 2011 – Dec 2011, Arlington Heights, Illinois

Made reasonable procedure exceptions to accommodate unusual customer request, collected customer

feedback and made process changes to exceed customer satisfaction goals, provided accurate and appropriate

information in response to customer inquiries.

Education

University of Central Missouri, 2009 – 2011, Warrensburg, Missouri

Coursework in Communications and Psychology

Robert Morris University, 2011 – 2012, Arlington Heights, Illinois

Coursework in Finance and Business Development, Communications and Psychology

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