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Customer Service Quality Control

Location:
Tuscaloosa, AL
Salary:
52,000
Posted:
January 24, 2014

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Resume:

JAHNARA R. HURD

**** *** *** ********* **** NORTHPORT, AL 35473 PHONE: 205-***-****

EMAIL: accbek@r.postjobfree.com

EDUCATION

**/**** – 12/2008 American Military University Online Education

Masters of Business Administration

06/2000 05/2007 Stillman College Tuscaloosa, AL

Bachelors of Science Business Administration

SKILLS

• Microsoft Office 2010: Word, Excel, Access, PowerPoint, and Outlook

• Basic office skills: copier, printer, scanner, and fax machine operations

• Multi Line Telephone operations

• High quality customer service skills

• Excellent organizational and interpersonal skills

WORK EXPERIENCE

07/2013 – Present American Building Maintenance (ABM) Winfield, AL

Account Manager/Environmental Services Supervisor

Primary responsibility is the management and supervision of the ABM janitorial staff at Golden Living nursing home. Core duties include account

maintenance, janitorial staff training, and procedural development.

Daily functions include:

• Responding to customer issues and problem resolution

• Janitorial staff training and performance appraisal

• Supplies inventory maintenance; ordering cleaning supplies for assigned accounts and maintaining proper inventory

• Employee timecard management; maintaining timecard records and submitting timecards

• Adherence to company budget to control cost and expenses; forecasting, analyzing variances, and maintaining action plans

• Performing quality control inspections; including safety, customer service, and environment inspections

• Data maintenance on assigned accounts, personnel actions, work assignments, and monthly reports.

08/2007 – 03/2010 BF Goodrich Tire Company and Manufacturing Plant Tuscaloosa, AL

Tire Engineer

Primary responsibilities consisted of commercial tire manufacturing and development in a production environment.

Duties were:

• Measure tires to determine mold size requirements

• Inspect tires to determine if tires are suitable for treading

• Operate machinery that fabricates automotive tires out of pieces of rubber

• Quality control and inspection of finished product

MILITARY WORK EXPERIENCE

05/2008 – 03/2009

128th Area Support Medical Company Camp Al Asad, Iraq

Health Care Specialist (68W) Ashland, AL

Duties included:

• Administer first aid treatment and life support care to sick or injured persons in pre hospital setting.

• Kept accurate records of patients seen and treated, including any data necessary for patients file.

• Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management or heart monitoring, during ambulance ride.

• Collect urine and blood specimens from appropriate Soldiers visiting the clinic.

• Routine vital signs, blood draws, and immunizations

• Assisted in the enrollment process and provided specific information on existing procedures.

• Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs and treatment.

• Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.

• Maintain vehicles and medical and communication equipment, and replenish first aid equipment and supplies.

• Assess nature and extent of illness or injury to establish and prioritize medical procedures.

• Communicate with dispatchers and treatment center personnel to provide information about situation, to arrange reception of patients, and to receive

instructions for further treatment.

• Decontaminate ambulance interior following treatment of patient with infectious disease and report case to proper authorities.

• Operate equipment such as electrocardiograms (EKGs), external defibrillators and bag valve mask resuscitators in advanced life support

environments.

Leadership Details:

• Supervised a squad of troops, assisted soldiers in ambulatory missions and in CPR classes

• Nationally registered to perform EMT B medical care

01/2003 04/2004

161st Area Support Medical Battalion Camp Udairi, Kuwait

Healthcare Specialist (68W) Mobile, AL

Duties were:

• Served as a medical specialist in OIF

• Developed team building skills

• Developed ability to work under time constraints

• Acquired knowledge of pharmaceutical/Medical terminology

• Collected blood specimens, drew blood, gave immunizations, and checked routine vital signs

References Available Upon Request



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