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Customer Service/Human Resource/ Administrative Assistant

Location:
London, United Kingdom
Posted:
January 24, 2014

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Resume:

Florentina Ariadna Tr?snea

* ********* ****, *** ***, Uxbridge, Greater London

Mobile number: 078********; E-mail: accbdh@r.postjobfree.com

Professional Summary

I am a hard-working person with excellent organisational skills and willing

to learn anything at any time in order to enhance my skills. I am an

enthusiastic person and I work well under pressure. I am a good team worker

and I also possess a leadership potential.

During my undergraduate studies I have achieved 1st Class Degree in

Business Administration being involved in many research projects and

finished my Master's Degree in Human Resource Management. I am also CIPD

part qualified and possess excellent IT skills gained through my academic

studies and my work experience.

Work Experience

Jun 2012 - Aug 2012 Administrative/Receptionist Assistant, Henley

College, Coventry

. Acted as the first point of contact for all clients

enquiring about appointments and other relevant

information;

. Helped with arranging academic and issue-related

conferences by organising rooms, leaflets, printing

relevant documents, food, drinks;

. Handled incoming and outgoing calls and appointment

procedures;

. Handled appointments and booking system;

. Monitored inventory, office stock, and responsible for

purchase orders;

. Filled and updated of all necessary documents;

Sep 2011- Jul 2012 Volunteer Research Assistant, Coventry

University, UK

. Provided clerical and research support to enable the

successful completion of two research projects: one

focusing on enhancing the self-efficacy beliefs of

undergraduate students, and one focusing on Nissan's

innovation;

. Identified key journal articles and provided a written

summary;

. Assisted the research supervisors and my colleagues to

prepare questionnaires for analysis this include

labelling, ordering and checking of questionnaire

responses;

Jul 2011 - Aug 2012 Student Advisor at Recruitment and Admissions

Office, Coventry University, Coventry, UK

. Acted as the first point of contact during clearing

for all potential applicants enquiring about course

vacancies and accommodation;

. Advised on entry course qualifications and admissions

procedures for applying through UCAS and identified

suitable applicants for referral;

. Provided administrative support to the HR Manager, and

Office Manager;

. Dealt with phone calls, emails, and candidates visits;

. Led campus tours of the University to prospective

students and organised interactive activities;

. Helped in organising Open Days including the

registration, preparation of necessary documents and

booking rooms;

Education

2012 - 2013 MSc in Human Resource Management, Brunel

University

Key modules: Human Resource Management - Contexts,

Concepts, and Policies; Organisational Behaviour;

International and Comparative HRM; Knowledge Management;

Global Diversity Management;

Feb. 2013 CIPD Interviewing Training Course, Brunel

University

Used suitable questions to gather and interpret information

for assessment purposes;

Developed and practiced using behavioural, competency and

situational based questioning techniques;

Gathered, recorded and assessed evidence for assessment;

Learned how to produce effective information for candidate

feedback;

Dec 2011 Customer Service Training, Coventry

University

2009 - 2012 BA (Hons) Business Administration First Class,

Coventry

University

Key modules: Strategic Issues in Business Management;

Introduction to Finance; Accounting; Managing and leading

people at work; Management and Team Working in a Large

Organisation; Marketing and Applied Advertising; Managing

Change;

2005 - 2009 Mathematics - Computer Science Section,

Callatis High School,

Romania

Achieved International Baccalaureate Diploma with

6 subjects including Mathematics, Computing Science,

Romanian Literature and English (final grade 9.35/10);

Hobbies and Interests

Sport Badminton, swimming and salsa classes help me to enjoy life as

much as I can and to remain focused and strong enough to

cope with all the daily challenges I have to accomplish.

Cultures I enjoy reading and travelling worldwide in order to discover

and to get in contact with new cultures, values, religion

and traditions. I have a keen interest in Japanese and

Chinese culture.

Other Skills

. Excellent administrative and IT skills: Advanced Microsoft Office

(Word, Excel, Power Point);

. Good communication and Language Skills: Advanced English, Advanced

Spanish, Advanced

Romanian;

. Problem Solving and Negotiation Skills;

References from both teachers and employers at request.



Contact this candidate