Quality Assurance/Integration Manager

JAIME R. DUZON

P.O. Box *** • Aberdeen, NC, ***** • 925-***-**** • *******@*****.***

QUALITY ASSURANCE EXPERIENCE

MERIDIAN KIOSKS, LLC Aberdeen, NC

Quality Assurance and Integration Manager July 2009 – August 2013

- Ensured high-quality kiosk production by developing systematic, quantitative quality control processes. Approved all

products prior to shipment, guaranteeing product specs met design requirements.

- Served as primary liaison with customer service manager to troubleshoot hardware/software issues with deployed kiosks.

Addressed product malfunctions and cultivated positive customer relations nationally.

- Analyzed manufacturing processes to improve cost-effectiveness and ensure legal compliance. Recovered defective

components through Return Material Authorization (RMA), saving over $100K annually. Managed ISO compliance of

Quality Control processes and Corrective Action Requirements across all areas of product development.

- Spearheaded internal initiative to improve employee productivity and performance quality by promoting ownership of

manufacturing responsibilities and documentation. Trained assembly staff on best practices based on Lean Manufacturing

and Six Sigma principles.

HOTEL MANAGEMENT & IT EXPERIENCE

MAGNOLIA INN Pinehurst, NC

Property Manager December 2007 – July 2009

- Performed various maintenance tasks to ensure appropriate property upkeep; assisted as needed as bartender, host, server,

and breakfast chef.

- Provided IT support for PMS, POS and reservation systems.

GUEST DATA SYSTEMS Moraga, CA

Founder August 1990 – August 2007

- Established IT consulting firm to provide software development, support, database normalization, networking and quality

assurance support for a variety of professional industries.

- Collaborated with Accor Hotels and Sylvan Prometrics financial teams and third party software developers to establish

implementation plans for Y2K conversion, ensuring stable conversion and data integrity.

GUEST QUARTERS HOTELS Washington, DC

Corporate Director of MIS, Hotel Technology Development/Enhancements September 1986 – August 1990

- Established five regional accounting offices to facilitate financial reporting for over 40 hotels across North America.

- Provided network support to hotels in Washington DC, NC, GA and TX.

ADAMS MARK HOTELS St. Louis, MO

IT Support Specialist April 1981 – August 1985

SAN FRANCISCAN HOTEL San Francisco, CA

Assistant General Manager February 1979 – April 1981

HYATT HOTEL CORPORATION San Francisco, CA

Income Auditor (Union Square) April 1977- February 1979

Restaurant Manager (Oakland) October 1976 – March 1977

EDUCATION & MILITARY

San Francisco State University, Client/Server Technology Certificate August 2000 – April 2001

U.S. Air Force Reserves, Avionics Technician April 1973- April 1979

USAF School of Applied Sciences, Avionics Systems Specialist Certificate April 1973 – October 1973

Contra Costa College, Accounting and Engineering Coursework September 1971- January 1973

SKILLS & INTERESTS

Computer Skills: Windows O/S’ 7 & XP, Microsoft Office, Microsoft Server 2008, Crystal Reports, Visual Job Shop

Programming Languages: VB.Net, ASP.Net, SQL, OpenBasic, RPGII

Hotel Property Management Systems: Hotel Information Systems, Computerized Lodging Systems, Logistix

POS Systems: Micros, Remanco, FuturePOS; Manufacturing Systems: Visual Job Shop, ISO, UL, and QMS

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