Felipe Paulino 813-***-****

**** ********** **** *** ****, Tampa, FL 33634 accbc3@r.postjobfree.com

Summary

Experienced and knowledgeable Information technology Professional seeking to contribute

training and acquired skills within a Technical Support Implementation and Help Desk role.

Work well independently, or in a group setting providing all facets of computer support such

as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of

numerous software packages and operating systems. Skilled in providing Customer and End-

User Help Desk Support in a large enterprise environment. Easily identify and resolve

technical issues and concerns. Excellent communication and presentation capabilities, and

also Bilingual in Spanish.

Technical Skills :

OS Win 2000/XP/ME/Vista/Windows 7, Server 2003 2008, Mac OSX, Mobile Support IOS/ Android/ Blackberry

Smartphones.

Software Application Microsoft Office (Word, Power Point, Excel, Access), SQL Server Databases, antivirus

application Norton Symantec/ MacAfee/Eset/Avg, Lotus Notes, Adobe Suites, Virus and Malware Removal

Networking TCP/IP, LAN/WAN, VPN

Professional Experience

Actsoft, Tampa, FL

May 2008 – February 2013

Implementation Specialist/ Technical Support

Achievements:

• Rising Star 2008 Award

• Saved more than $600,000 in revenue

Responsibilities:

Assisted in being a team lead in providing technical support for the IT support help desk. Using

strong customer service and interpersonal skills along with written and verbal communication

skills.

- Possess strong interpersonal skills and telephone etiquette

- Effective organization skills and ability to multi-task and commitment to deadlines and goals.

- A solid understanding of standard software packages such as MS Excel, MS Outlook, MS SQL

and other related software.

- Excellent organizational skills in a culture with high standards of ownership and accountability

- Ability to read, analyze and interpret technical procedures- Ability to effectively present

information and respond to questions from managers, other employees and customers

HCA, Tampa, FL

April 2006 – May 2007

Help Desk Technology/ Information Systems

We used a company grown web application named Track It, VPN Clients, Windows applications and software,

networking printers from Windows 98 to Windows XP, Vista & Windows 7. We facilitated work orders/calls for 22

hospitals in Florida, HIPPA Compliant. Configured and maintained PC’s. We dealt with PC issues related to hardware,

software and connections.

Consulting Firm CASI (Construction Analysis Systems, Inc), Tampa, FL

March 2005 – April 2006

Production

We did site observations for new developments and for existing properties. We composed full Site Observation Reports,

Environmental Site Assessment, Property Condition Assessments for Banks and Developer's, also provided a Plan and

Cost Reviews for properties.

Education

Graphic Arts Communication, New York, NY

(High School) 1999

Grant Prep High School, New York, NY

(High School Diploma), 1999

School of Excellence, Tampa, FL

(Graduated, Certification of Computer Technology) 2001

T.C.I College of Technology, New York, NY

2000 2001

HCC Hillsborough, Tampa, FL

Computer Science

2013

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