Customer Service Engineer

***** ******** **., *********, ** *****

*******@***.*** 269-***-****

Tari S Brinley

Summary Statement

A goal oriented self-starter with extensive supervision experience in a manufacturing environment.

Motivated, dependable employee with demonstrated leadership, communication, interpersonal and

problem solving skills that is attentive to focusing on details and plans. Proven ability to easily adapt to

rapid change with lean experience. Excellent team player who works well with little or no supervision.

Professional Experience

Parker Hannifin Corporation, Richland, MI 2004-2013

Production Supervisor

Supervised 70+ assembly team members, planned, scheduled, and coordinated production activities in a

high pace lean environment. Accountable for all teams’ performance meeting metrics in the areas of

quality, delivery, financial performance, HPT team building, employee empowerment and enforce

company policies.

• Maintained high level of On Time Delivery by analyzing customer needs and the capacity of

pneumatic air preparation production cells.

• Organized Problem Solving activity by using lean methods and creating cross functional teams to

help define a problem and find solutions to make productivity improvements.

• Developed individual team member’s performance evaluation and created development plan to

increase skills matrix.

• Key member of organizing annual physical inventory of over five million dollars’ worth of material.

• Launched High Performance Teams by motivating and educating team members to become more

engaged in the day to day operations and making decisions to help run the business.

• Participated in the review process to developing an out dated site employee policy handbook.

• Managed the recruitment for new hire and temporary team members on boarding process.

• Champion the division’s customer service improvement program tailored specifically for the

corporation by the Disney Institute.

• Assisted in the managing of plant closure, transferring 17 production cells and hiring of 60 team

members to responsible area.

• Development and managed Vendor Managed Inventory (VMI) process with outside suppliers.

• Participated in teaching basic Lean fundamentals to all facility team members.

• Assisted with Operations team to meet facilities transition on becoming a lean model site facility.

• Developed short and long term action plan with quality and manufacturing engineering by helping

reduce the number of CCRS customer complaints.

• Senior supervisor responsible for mentoring incoming new hire supervisor on day to day

operations and expectations of the role.

Tari S Brinley Page 2

Parker Hannifin Corporation, Richland, Michigan 2002 - 2004

Value Stream Leader

Ensure that team members are motivated, supported, monitor and measure that the overall performance

is in line with company metrics and performance standards. Responsible for making sure that any gaps in

performance and or quality are quickly identified and addressed in a timely manner

• Prepared daily workload for team members and coordinated the allocation of work.

• Assisted with Production Control in meeting daily production needs and inventory inconsistencies.

• Implemented planned training plan for team members.

• Motivated team members with positive praise and communication.

• Assisted in the development of one hour material handling routes to assure production cells are

flowing.

• Managed kanban scheduling boards to assure inventory was available when needed.

• Assist in FPY issues in a timely manner to assure customers’ needs are met and resolution were

found.

• Helped develop the first flow tech cell from traditional manufacturing cell with bulks of inventory.

• Worked closely with quality to assure the integrity of materials.

Parker Hannifin Corporation, Richland, Michigan 1995 - 2002

Assembly Test & Repair

Assemble, test and repair of pneumatic air units. Analyzed and inspected assembly process for defective

parts, and performed process by using standard work. Troubleshoot FPY issues to assure a quality

product.

• Meeting cells standard production takt time on a consistent basis.

• Assigned lead role and performed material handling function for high paced department on off

shift.

• Supported ATR process by working with customer service and application engineer.

Education, Professional Development and Training

Course work at Siena Heights University, Adrian, Mi., working toward a business degree.

Lean Boot Camp I,II, III

Employment Law 101

How to manage problem employees/seminars

Improve Human Effectiveness (IHE) workshop

High Performance Team Leadership training

Disney Institute/Orlando, Fl.

General knowledge of PC skills

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