Administrative Assistant Customer Service

Patricia L. Walker

P.O. Box *****, Atlanta, GA 31126

404-***-**** - **************@*****.***

OBJECTIVE

To work as an administrative assistant by leveraging my extensive work

experience, excellent interpersonal skills, and strong work ethic to meet

and exceed goals and expectations

QUALIFICATIONS / SKILLS

* Strong customer service interactions-meet or exceed expectations and

demands.

* Proficiency with Microsoft Office Applications (Outlook, Word, Excel,

Visio), type 65 WPM.

* Skilled motivating & working with a team in addition to working

independently to accomplish goals.

* Hospitality experience in fine dining, exclusive clubs and establishments

including Boston Red Sox.

* Completed work for the Department of Commerce, Enumerator - 2010 Census.

PROFESSIONAL EXPERIENCE

Fieldwork Atlanta Atlanta, GA

Office Facilitator 01/2012 -

Present

. Organize focus groups to include screening and confirmation of

respondent participation.

. Assemble client and viewing rooms to accommodate moderators and senior

staff.

. Distributes and organizes respondent profiles keeping current and

accurate records.

. Maintains strong internal and external relationships.

Office Team Atlanta, GA

Administrative Assistant 05/2008 -

Present

. Reconcile expense reports, data entry, prepare and draft submittals

for management review.

. Facilitate criminal background investigations, verifications and drug

screenings.

. Performs data entry and Excel tasks

. Manages calendars for the Senior Staff and team members.

. Prepares accurate and timely responses to email and phone

correspondence.

. Assist with coordinating of billing and invoicing.

. Support team with any ad hoc administrative project needs.

Belk, Phipps Plaza Atlanta, GA

Customer Associate 08/2008 -

12/2013

. Interacted with management and associates while maintaining

flexibility and commitment to achieve desired sales results.

. Assisted customers with Point of Sale transactions insuring customer

satisfaction and retention.

. Maintained inventory, stock control and merchandising with focus on

loss prevention.

. Coordinated with internal resources. (Relocated)

Creative Management Group, Inc. Atlanta, GA

Administrative Assistant 01/2010 -

05/2010

. Acted as a liaison between consultants and clients, owned weekly and

monthly progress data.

. Focused on deadlines and budgets, compiled bios and updated contact

information.

. Accurately and efficiently prepared presentations, letters, reports

and other documents.

. Owned various departmental reports for monthly benchmarking and

pricing discrepancies.

. Travel arrangements for CEO and Vice President. (Company downsized)

EDUCATION

Wayne State University Detroit, MI

B.S. Psychology

References available upon request.

References

Ms. Laurel Bradley

Belk

Human Resources 404-***-****

Ms. Sherry Williams

Creative Management Group

Office Manager 678-***-****

Ms. Shane Cook

Fieldwork Atlanta

Office Coordinator 770-***-****

Contact this candidate