Manager Customer Service

Christian Blakey

Manager/Entrpreneur

***** ***** **** ***** - ************, IN 46239

accb7y@r.postjobfree.com - 317-***-****

I am a results-oriented leader with success in managing small business operations. My background includes

achieving profitability within one year of operations of a start-up small business. I have solid leadership,

teamwork, and project management capabilities. I am a critical thinker that possesses strong communication,

customer service and organizational skills which have led to customer satisfaction. My abilities are in business

development, consensus building, decision-making, efficiency improvement, profit and loss management,

financial management, providing quality to customers and long range planning.

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven

ability to cut costs and decrease staff turnover. Experienced manager with 15 years of managerial experience.

Strong strategic-planning and people-management skills. Skilled Operation Manager with solid experience

managing all levels of multiple projects including budgeting and administration.

WORK EXPERIENCE

Director/Owner

CHRISTIAN MENTORING SERVICE - Indianapolis, IN - January 2011 to Present

Provide habilitations services for children participating in the CA-PRTF program. Responsible for teaching the

children life and social skills; prevent or reduce substance use/abuse; increase the children competencies and

build child and family's strengths and resilience, and positive outcomes. Teach children the skills in identifying

their feelings; anger and emotional management. I also responsible for providing constructive criticism and

praise as needed. I am also repsonble for teaching the child problem-solving techniques, decision making,

assertive behavior, learning to resist negative peer pressure and developing pro-social peer interactions. I

also am responsible for teaching the child communication skills, optimizing developmental potential addres

substance abuse and use issues, building and promoting positive copking skills and learning how to have

psotive interactions with peers and adults.

Program Director

PENDLETON JUVENILE CORRECTIONAL FACILITY - Pendleton, IN - September 2010 to Present

Managed team of 10 of professionals. Responsible for developing treatment programs for the offender

population. Responsible for overseeing staff productivity and quality of work. Complete daily performance

evaluations on new trainee and provide clear information to be used by the trainee's supervisor to complete

weekly evaluations of the trainee's performance as needed. To provide supervision to a multi-disciplinary

team of professional treatment, custodial and other correctional staff in a large correctional facility. Providing

orientation training to new volunteers to the facility and maintain working relationship with community

stakeholders. Responsible for soliciting potential volunteers and community stakeholders. Responsible for

managing 300 volunteers at the facility. Supervise the community service and religious services department.

Supervise the recreation department. Responsible for completing weekly inspections of my work areas for

cleanliness and maintenance issues. Completed work orders for all maintenance issues in my areas. Served

as mentor to junior team members.

Unit Team Manager

PLAINFIELD CORRECTIONAL FACILITY - Plainfield, IN - September 2009 to September 2010

Provided supervision to a multi-disciplinary team of professional treatment, custodial and other correctional

staff in a large correctional facility. Serves as technical consultant overseeing policy, procedure and resolving

disputed issues. Explain and enforce facility policy and procedure information to the unit staff and offender

population. Broad knowledge of correctional programs and security procedures with an emphasis on unit team

principles is essential. Ability to work under emergency conditions is essential. Completed weekly inspections

for maintenance and sanitation issues. Completed work orders for all maintenance issues in my areas.

Program Director

INDIANAPOLIS JUVENILE CORRECTIONAL FACILITY - Indianapolis, IN - March 2008 to September

2009

Responsible for supervising staff and offenders. Responsible for developing treatment programs for the

offender population. Responsible for overseeing staff productivity and quality of work. Complete daily

performance evaluations on new trainee and provide clear information to be used by the trainee's supervisor

to complete weekly evaluations of the trainee's performance as needed. To provide supervision to a multi-

disciplinary team of professional treatment, custodial and other correctional staff in a large correctional facility.

PSSS 3

PENDLETON JUVENILE CORRECTIONAL FACILITY - Pendleton, IN - August 2002 to March 2008

Responsible for developing a daily schedule for the youth assigned to my housing unit. Responsible

for providing training to new officers assigned to my area. Responsible for conducting therapeutic peer

groups for the offenders assigned to my particular area. Position provides group and individual counseling,

treatment assessments and transitional functions. Documents offender progress, attendance and completion

of programs as well as facilitates group and individual counseling sessions.

Owner

LITTLE STEPS CHILDCARE AND LEARNING CENTER - Indianapolis, IN - February 2001 to October

2005

Responsible for developing policy and procedures for the Learning Center. Responsible for conducting human

resources responsibilities for the Learning Center. Responsible for the managing the financial matters for the

organization. Surpassed revenue goals in four consecutive quarters. Trained, coached and mentored staff to

ensure smooth adoption of new program. Built financial model for new business unit. Developed and rolled

out new policies. Hired and trained 20 of staff.

Youth Specialist

LUTHERWOOD - Indianapolis, IN - May 1999 to October 2005

I was responsible for monitoring the daily activities of the children in the treatment facility. I was responsible

for training new staff assigned to the housing unit and assisted the facility in getting state certified. I resolved

conflicts between residents in my assigned housing unit.

Probation Officer

MARION COUNTY JUVENILE COURT - Indianapolis, IN - April 1994 to August 1998

I was responsible for compliance monitoring of court orders, counseling assistance for behavioral change,

and partnering with community resources. I conducted intake processing of individuals and family members.

I supervised 170 probation cases. I made recommendations to the court on disposition matters.

Production Worker and Warehouse Worker

Hebrew National - Indianapolis, IN - April 1989 to May 1991

Responsibilities

To work as directed, load and unload trailers, perform general warehouse and cleaning activities. If qualified,

operate the warehouse yard tractor to dock trailers and organize the trailer lot. 1. Using GMP and job methods,

to load, unload and clean. To use safe work methods, in the operating of equipment, as presented in the

JSAs.2. The operator will clean promptly any messes that they cause or observe while in the Warehouse.3. To

work as directed by Management and Supervision.4. Responsible for condition and inspecting all equipment.5.

Legibly and thoroughly complete all necessary paperwork.6. To report problems or issues in a timely manner

to Management or Supervision.7. Performs at all times in a manner consistent with company policy, procedure,

and practices, as written in the ConAgra Code of Conduct.

Accomplishments

Perfect attendance

EDUCATION

Masters in Business Management

INDIANA WESLEYAN UNIVERSITY - Marion, IN

December 2003

BS in Political Science

UNIVERSITY OF WISCONSIN - Oshkosh, WI

June 1993

SKILLS

Client account management• Inventory control• Budget development• Change management•

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