Customer Service Sales

H OLLY T HOMAS

**** *********** *******, *************, ******** 42044 727-***-**** accb6s@r.postjobfree.com

JOB POSITION

Preferred Industry: Banking and/or Administration

QUALIFICATIONS PROFILE

Analytical and self motivated professional, offering comprehensive knowledge of mortgage cycle, FHA, VA, bond loans, and

compliance; along with adeptness in Fannie Mae and Freddie Mac guidelines. Equipped with the ability to establish and

maintain long lasting relationships with diverse clients, personnel, and C level professionals. Armed with extensive

background in various financial services including home lending and government loans, along with skills in assessing financial

applications to identify capabilities of clients. Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint,

and Outlook), Windows and Mac Operating Systems, and Microsoft Works; as well as with Internet, multi phone, email, and

AllRegs applications.

AREAS OF EXPERTISE

BUSINESS ENHANCEMENT DOCUMENTATION AND PRESENTATION

PROBLEM IDENTIFICATION AND RESOLUTION STRATEGIC PLANNING

COORDINATION AND COLLABORATION OPERATIONAL RISK

NEGOTIATION AND CLOSING REGULATORY COMPLIANCE

PROFESSIONAL EXPERIENCE

US Bank Paducah, KY

MORTGAGE PROCESSOR APR 2012–AUG 2013

Administered all mortgage loan records, files, and correspondence from application through approval.

Strictly complied with bank, regulatory, and investor guidelines as well as customer service standards delivery.

Actively communicated with customers including internal staff, brokers, counsel, and title companies in responding to

different inquiries, resolving problems, and obtaining all necessary documentation needed.

Served as sole processor for the Funding Housing Administration (FHA), VA, as well as bond loans for Illinois and

Arkansas.

Regions Bank Tampa, FL Feb 2006–Sep 2009

BUSINESS BANKING SALES ASSISTANT 2008–SEP 2009

Rendered effectual support to six business bankers by accommodating business banker’s non sufficient funds (NSF) daily

reports; conducting follow up with the business customers; and dealing with fraud, research, opening business accounts,

and loan activities.

Assisted the business banker in encoding sales referrals, products sold, and significant balance reports.

MORTGAGE PROCESSOR FEB 2006–2008

Assessed applications, credit reports, ordering appraisals, insurance, flood certifications, and titles.

Regularly communicated with clients to request necessary items as well as with various title organizations to initiate

closing.

Product Champion for FHA and Bond loans

GTE Federal Credit Union Tampa, FL Sep 2003–Jan 2006

SUPERVISOR, Equity Department MORTGAGE PROCESSOR Sep 2003–Jan 2006

Performed analysis of applications and credit reports, ordering appraisals, insurances, and flood certifications.

Guaranteed that loan notepads were updated for loan officers and supervisors to follow up on files.

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H OLLY T HOMAS

2045 Tatumsville Highway, Gilbertsville, Kentucky 42044 727-***-**** accb6s@r.postjobfree.com

Interacted with members regarding condition requirements for loan approval through application and compliance with

GTE and Federal guidelines.

Coordinated C and D paper loans as well as online applications for approval.

Regularly facilitated the preparation of loan papers for closing; post closing; as well as review and signing documents for

accuracy.

Expanded adeptness by completing training on funding loans.

Played a pivotal role in the Focus Group as primary source solutions to problems in the department.

National Bank of Commerce Memphis, TN

FINANCIAL SERVICE ADVISER Jun 2002–Aug 2003

Attended to customer concerns while ensuring the delivery of appropriate customer service.

Handled everyday transactions and fraud activities; loan applications, closing, and funded loans; installments, unsecured,

home equities, and check protection; as well as sales, decorations, trust referral, and mortgage referrals.

Took charge of the daily balancing two automated teller machines (ATMs).

Drove the organization from being the lowest producing branch to becoming the top ranked branch in the entire

region.

EARLIER CAREER

C Plant Federal Credit Union Paducah, KY

ASSISTANT BRANCH MANAGER 1999– Jun 2002

LOAN PROCESSOR Jan 1999–2002

EDUCATION AND TRAINING

Paducah Community College: Paducah, KY

CERTIFICATION IN AUS (AUTOMATIC UNDERWRITING SYSTEM) 2006

FEDERAL HOUSING ADMINISTRATION (FHA) AND VA

ACTIVITIES

The Autism Speaks Charity and The United Way

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