Customer Service Office

Lillian Y. Pagan

**** *** ******, ********, ** **203 ? 315-***-**** ?

************@*****.***

Objective: To obtain a position of employment in Hospitality or/ an Office

Coordinator that will utilize my skills, education, and

experience, while providing opportunities for professional

growth and development

Profile:

. Extensive customer service experience; able to work with diverse

populations in a sensitive manner

. Able to work cooperatively and independently

. Excellent leadership skills

. Able to accurately set priorities and manage time effectively; adapt

quickly to change

. Well organized; adept at planning and implementing programs

. Skilled in mathematical computation and data analysis/ QuickBooks 12'

. Proficient in utilizing Microsoft Office Suite

. Bi-lingual (Spanish/English)

Education:

Bryant & Stratton College, Syracuse, NY

Associate of Applied Science Degree in Travel & Tourism Management, with

Honors (May 2006)

. Certifications:

o Managing Front Office Operations; Convention Management & Service

(American Hotel & Lodging Association)

o Sabre Reservation System (American Airlines)

? Gateway Community College, New Haven, CT

Bookkeeping Certificate (June 2013)

? Women's Opportunity Center, Syracuse, NY

Business Office Administrative Training and Certification (June 2010)

? New Age Training, New York, NY

Certificate in Office Administration (August 2009)

Experience:

American Cruise Lines, Guilford, CT (July 2012-August 2012)

Steward

? Customer service point of contact

? Events coordinator

? Fine dining and catering services

Veterans Medical Center (May 2010-June 2010)

Women's Opportunity Center Intern

? Administrative support services including clerical duties and scheduling

Bloomingdale's, New York, NY (August 2007-September 2008)

Office Coordinator

? Customer service point of contact

? Clerical duties: scheduling, data entry, and record maintenance

? Reports

? Contracts

? Billing and accounts

Disney World/Coronado Springs Resort, Orlando, FL (August 2006-December

2006)

Guest Services Intern

? Customer service point of contact; concierge services

AAA Syracuse, Syracuse, NY (May 2006-June2006)

Travel Counselor Intern

? Customer service point of contact

? Research for trip planning and consultation with customers

Contact this candidate