Customer Service Manager
Resume:
Dainia Williams
New Britain CT 06053
********@*****.***
Executive Profile:
Enthusiastic professional, responsible individual and computer literate. Proved leadership
Abilities in working as a leader, handling multiple tasks, great adaptability to any
environment. Looking to obtain a challenging position offering growth in international
organizations in Business Administration area with the philosophy of customer (s) support and
complete Satisfaction.
Self-motivated when I succeed, persuasive, convincing, nice treatment, fluidness
conversational, Proactive, and excellent with open public relationship, expert in computational
experience skills.
I am hard working and very determined. I enjoy keeping myself busy and put extra effort in
my Tasks. I enjoy working with others and able to work unsupervised. I have excellent
Communication skills and telephone techniques. I am reliable, I strive to always keep a
positive attitude and have the ability to learn quickly.
As my basic functions I consider to have in me cultural team work as quality and culture on
productivity, domain of techniques and strategies in selling pacifications and the most
important to work on determination of goals.
Skills Highlights:
Extensive Communication written and Oral.
HR/ Administrative Assistant.
Employees Back Ground Researcher/Investigator.
Secretarial Operations/ duties
Administrative Duties.
Escalation Management.
Interpersonal Skills
Research and Planning Skills
Organizational Skills
Management Skills
In-depth Computer Skills.
Customer/Employee Relations Skills.
Creation of Production.
Certified Nursing Assistant.
Critical Thinking.
Executive Assistant Duties/ Roles:
Schedule Management- include setting up travel, meetings, speaking engagements and other
appointments for the executives with which I work.
-
Office Management may involve overseeing the work of clerical and other administrative
employees, as well as making sure that everything is in place for the office to function
smoothly. Tasks may range from keeping up with office supply inventory to negotiating
leases and purchasing agreements to approving vacation requests for clerical employees.
-
Communication Liaison may include writing letters and memos, compiling data for reports,
creating computerized presentations, writing reports, transcribing dictation, editing,
proofreading and other information preparation duties.
Records Management -Maintaining company records.
Data Analysis - using a combination of computer and critical thinking skills.
Discretion - confidential information which may include: compensation plans, upcoming
layoffs, employee investigations, and change within the organization.
Core Accomplishments:
Experience in executive-level administrative support and customer relations.
Dedicated administrative support professional with 4+ years providing outstanding support to
senior executives. Skilled in research, analyzing data, writing, and editing.
Familiar with MS Word, Excel, able to learn new programs. Consistently recognized for
company's growth. Careful and thorough proofreader who ensures that a consistent message is
maintained and the smallest details are not overlooked.
Adept at managing multiple projects simultaneously while maintaining composure and a sense
of humor.
Professional Experience:
Operations Manager:
ABZ Automotive Group LLC;
Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between support
and business functions.
Play a significant role in long-term planning, including an initiative geared toward operational
excellence.
Organizational Leadership
• Contribute to short and long-term organizational planning and strategy as a member of the
management team
Production Executive Senior Manager
November 2009- Current.
Gallery Homestore LLC.
Uniondale NY 11556
Job Details:
November 2009- January 2010 Customer Service Representative.
January 2010- June 2010 Promoted to sales Manager.
June 2010- December 2011- Promoted to warehouse supervisor:
Duties Included: Updating inventory, creating special customer orders via Ashley Furniture,
Arrange first and last delivery base on customer’s location, route drivers to their different
locations, GPS Tracking to see if delivery drivers are on time to their delivery location.
Schedule pickups for damage furniture or appliances, swap out inventories until broken items
were fixed. Create FedEx shipping labels to mail parts to customers once received from
Ashley Furniture or any other vendors.
December 2011- June 2013- Promoted to Production Senior Executive Manager: Warehouse
was converted to online business
Duties: Hire, Terminate, train employees, ensure revenue increased on a monthly basis. Create
pick up labels with Ashley and provide delivery locations with Third Party Company, provide
customers with return labels base on the manufacture the products were from.
Executive Assistant to both president and Vice president of the company, also assisted with
Human Resource duties.
Please note Gallery Homestore and ABZ Automotive is owned and operated by the same
owners.
First Allied Funding
Jamaica NY
Job Details:
Customer Service Representative
Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
Opens customer accounts by recording account information.
•
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem
Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving
Conflict, Analyzing Information, Multi-tasking
Education:
Mary Mount High School: High School Diploma
Brown’s Town Community College
References Available upon request.
Contact this candidate