Automotive Service Manager
Resume:
DANIEL LARRY BLOCKER
*** ******* ***, **** ****** Florida 32561
****************@*****.***
Dynamic, competitive automotive management professional with over 20 years experience in retail automotive. Imaginative and innovative individual with proven management, sales, advertising, marketing and new business development skills. Broad-based experience in retail and wholesale automotive environments. A history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation.
Team Building
Inventory Management
Quality Assurance/Control
Facitlities/ Safety Management
Customer Service
Policies and Procedures
Continuous Performance Improvement
January 2013 - Present Group 1 Automotive, Service Advisor Remarkable experience in explaining the service needs of each client's vehicle. In-depth knowledge of automobile systems and repair procedures. Ability to sell additional services according to dealership standards. Abitlity to review individiual client needs and to ask for the sale. Excellent presentation and telephone skills. Proven negotiation, sales and closing skills. Ford Certified. ADP trained.
January 2011-2013 Unique Cafe, Gulf Breeze, Florida, Manager Directed general restaurant operations for our family owned cafe. Monitored food quality and staffing requirments to ensure a positive dining experience for every guest. Coached and scheduled servers to maximum levels of performance. Purchased and controled inventory with attention to budget guidelines. Sold Cafe.
December 2000- 2010 Autoworx Tire & Automotive, Gulf Breeze, Fl. Owner and operator. Directly responsible for overall profitabiltity, sales and service for this four bay automotive shop. Define and implement long and short-term objectives; oversee and control all daily operations, policy implementation, advertising/promotions and strategic direction. Set and budgets. Recruit, hire and motivate staff, evaluate overall individual performances. Perform annual budget and implement weekly forcecasting and reporting. Closed business due to BP Oil Spill.
August 1988- 1997 Big 10 Tire, Pensacola, Fl, Store Manager Business Management, Administrative Operation, Vendor Relations, Negotiation, Team Leadership, Communications, Customer Service, Operations Improvement, Policy Creation & Execution, Budgeting Operations, Recruitment and Training, HR, Performance Management, Repair & Maintenance and other day to day operations.
April 1987-1988 Big 10 Tire, Pensacola, Fl, Tire Changer Oil Tech.
Perform oil checks and oil changes. Change oil transmission fluids and maintain motor vehicle standards. Tire rotations and balance. Locate and correct faulty areas in the vehicle (ie. ignition, brake shoes and wheel bearings.
AWARDS
1990-1997 Top 10 Store Manager
1996 Manager of the Year Runner Up
CERTIFICATIONS
Ford Service Certified March 2013
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