Service Management

Robert Brent McCue II *** Nina Drive, Graham, NC *7253

Telephone: 336-***-**** e-mail: accaxy@r.postjobfree.com

EDUCATION: Fairmont State College 1201 Locust Avenue Fairmont, WV 26554

Board of Regents Bachelor of Arts B.A. Degree Major: K-12 Education

WORK EXPERIENCE:

Teacher/Counselor: Pressley Ridge at Laurel Park, Rt. 5 Box 697

Clarksburg, WV 26301

Assisted in the development, implementation, and monitoring of individual

and group treatment plans and procedures during program hours that resulted

in improved adaptive social and interpersonal functioning and high rates of

successful program completion among juveniles in an assigned group.

Juveniles who were served at this residential treatment facility were in

the following Level II criteria: aged 13 to 17, in the legal custody of

the state, current DSM-IV diagnosis, IQ of 70 or higher, history of

challenging behaviors and unable to maintain in the community, and present

problems in more than one life domain. The Teacher/Counselor taught teens

conflict resolution and anger management techniques through group

processing and one-on-one counseling to benefit from immediate feedback

among peers on negative behaviors and how to express anger more

appropriately. Provided a structured environment and supervised teens to

create weekly schedules for group activities. Assisted teachers with lesson

plans and monitored teen's behavior during classroom assignments while

teens earned public school credits or prepared for GED testing. Supervised,

planned, and evaluated teens' off-campus activities, special trips, and

home visits.

Program Manager: Bartlett House, Inc. 1110 University Ave.

Morgantown, WV 26505

This position was responsible for the overall management and programmatic

development of the agency's professional direct service programs offered at

a homeless shelter with an emphasis on case management supervision

including treatment planning, service delivery, client intakes,

assessments, and determining appropriate placement into programs.

Monitoring of client treatment plans by coordinating weekly case management

meetings to assess progress or obstacles of clients. This position worked

closely with the Executive Director to enhance programmatic development and

co-chair monthly house meetings with clients to discuss changes in rules

concerning programming and response to feedback from clients. Coordinated

with the Evening Supervisor to communicate program staff expectations and

performance concerning on the job conduct and responsibilities. This

position required administrative, management, and supervisory authority and

skills to assign duties and directives to program staff relevant to every

program offered at a homeless shelter and to supervise their work within

those programs. Management and supervision of the Residential Program, 5PM

Program, Emergency Shelter Program, and the Public Inebriate Program to

maintain continuity while assessing the needs and identifying gaps within

the programs to assist the needs of the clients utilizing the shelter.

Organized and chaired bi-weekly MDT meetings with other professional

agencies to exchange information and provide service delivery to clients,

conducted monthly in-house staff training, coordinated and oversaw the

development and implementation of life-skills training classes with the

assistance of the Service Coordinator. Maintained up-to-date- bulletin

boards with job postings, classifieds, house meetings, life skills classes

and support groups. Planned holiday functions within the shelter, fund

raising events, and volunteer services with the assistance of the

Coordinator of Volunteer Services. Brought up to date all client files into

a modern, medical model system, maintained Client Photo ID Log daily,

maintained and enforced bus pass policy/distribution as well as laundry

funds. Performed outreach and home visits. Completion of monthly HMIS

statistics and end of month reporting data. Programmatic on call duties

during off hours for shelter staff. prepared staffing schedules for a 24

hour a day facility, and mentored and provided direction for University

student-interns and volunteer groups.

Assistant Director: WV Mental Health Association 234 High St.

Morgantown,WV 26505

Provided services at a non-profit center that was designed in mind as a

meeting place for the homeless population with mental health and substance

abuse issues to receive free medical care, social services, skills

assistance, and develop self-advocacy groups as well as a safe place to

stay during the day. Duties included: scheduling and development of

programming on many topics surrounding mental illness and substance abuse

including discussion and advocacy groups, skills and peer groups, guest

speakers on mental health awareness, supervision of program assistants,

conducted client intakes, quarterly satisfaction surveys, monthly

demographics of clients, provided supportive counseling, planned and

organized special events, and responsible for all day-to-day operations of

the agency.

Service Coordinator: REM Community Options 1400 Johnson Ave. Suite 2A,

Bridgeport, WV 26554

Provided case management services to the MR/DD client population within

Title XIX Waiver state mandated guidelines. Duties included: updating and

writing treatment plans, chairing interdisciplinary team meetings, Medicaid

coding, documenting, and billing, quarterly cost-analysis to determine cost

of services to each client, monthly Day Habilitation and Residential

Habilitation visits to ensure service delivery was being met.

Correctional Counselor: WV Industrial Home for Youth 7 Industrial

Blvd. Industrial, WV 26375

Providing counseling services to adjudicated male juvenile residents

sentenced to complete programming by the West Virginia court system at a

Level 4 maximum security correctional facility. Provided individual and

group supportive counseling, diagnostic testing and evaluation, taught

ALADRUE substance abuse classes, implementation of individualized treatment

plans, administration of need and risk assessments, administered IQ tests,

and recommended treatment programming to assist residents in controlling

and overcoming anger issues.

Economic Service Worker: Dept. of Health and Human Resources 633 W. Pike

St. Clarksburg, WV 26301

Provided benefits assistance services to the public including Food Stamp

Program, Medicaid health insurance, and Emergency Assistance. Duties

included: interviewing clients, gathering and verifying information on

cases using RAPIDS, DMV, and child support as well as state and federal

data- base systems to determine eligibility and continuation of benefits.

Employment Counselor: North Central Community Action 213 Jackson St.

Fairmont WV, 26505

Interviewed, selected, and placed participants into employment and

vocational training through JTPA and On-The-Job-Training (OJT) programs.

Analyzed information about participants through tests, records, interviews,

and other professional sources to appraise participant's interests,

aptitudes, abilities, and personal characteristics for educational and

vocational career training.

Resource Specialist/Advocate:WVCenter for Independent Living 1130 Greenbag

Rd. Morgantown,WV 26505

Provided services to mentally and physically disabled clients including:

advocacy of client rights and providing resources to live more

independently within the community of the client's choice, assisted with

bringing area businesses and residential housing up to ADA (Americans with

Disabilities Act) code by providing in-depth studies, provided technical

assistance to people with disabilities to assist with their daily

activities, performed intakes, referrals, and assessments, and offered

supportive counseling and Adult Daily Living Skills.

Residential Assistant: Valley Health Care System 301 Scott Ave. Morgantown,

WV 26508

Transitioned MI Adults from an institutional living environment into a less

restrictive home environment in the community by teaching and assisting

with Adult Daily Living Skills and improvement of social and self-awareness

skills through planned community activities and providing supports within

the home environment. Provided supportive counseling, coordination of

treatment team members to assure needed service delivery, Medicaid billing

and documentation, monitored and administered medication, and crisis

intervention techniques.

Contact this candidate