Customer Service Management

Terasina Neely

Volunteer Coordinator - Catholic Charities West Virginia

South Charleston, WV

********.*****@*****.*** - 304-***-****

WORK EXPERIENCE

Volunteer Coordinator

Catholic Charities West Virginia - Charleston, WV - October 2013 to Present

Develop, coordinate, and manage volunteer recruitment and retention for office and program projects.

Organize a volunteer appreciation dinner for the region to include Logan, Whitesville and Pettus areas.

Develop marketing plan and working with WCHS/Fox News to partner with community collection for January

2014.

Recruit college volunteers for an alternative Spring Break or summer break experience repairing homes

affected by disaster. Recruit college students from all over the nation to market the year long Logan Work

Camp. Recruit all ages of adults and youth church groups to book year round schedules for Logan Work Camp.

Coordinating school children to decorate angels, label angels with Christmas gift items for Homeless, Elderly,

Children, and Teens for those who are low income or no families

Organize pictures and stories for quarterly newsletters highlighting client stories and impact of our programs

sharing successes. Audience for donors and partners who want to be informed of what we are doing within

the region.

Assisted 1500 families in the recent water crisis as part of the Disaster Team

Community Outreach Counselor

Kanawha Institute for Social Research & Action Inc - Dunbar, WV - October 2011 to October 2013

Dunbar, WV

AmeriCorps

Compeer friend to persons recovering from mental illness

Community Outreach Counselor at Avesta Drive Community Center, West Virginia Mental Health

Consumers Association, Twin Cities, and The Covenant House

Financial Fitness instructor to adult and youth residents of homeless shelters, domestic violence shelters,

and public housing properties

Student Government Association Vice President

West Virginia State University - Institute, WV - July 2010 to May 2011

Presided at all Senate, Cabinet and SGA meetings with knowledge of parliamentary procedures

Served as Chief of Staff for office administration and operations

Communicated pertinent information to organizations to maintain accountability for events and programs as

mandated by the Student Government Association.

Responsible for coordinating speakers, concerts, cultural events promote student social and academic

development, increase moral and build school pride.

Office of Student Activities Intern

West Virginia State University - Institute, WV - January 2010 to August 2010

Assisted staff with administrative duties as requested.

Assigned to assist with department reports.

Assisted in development of undecided first year experience class.

Assigned Teaching Assistant for First year experience: Developed presentation's and presented to class.

Yearbook Editor -In-Chief

West Virginia State University - Institute, WV - June 2008 to August 2010

Responsible for page layout, stories, photos, content and accuracy of the finished product and conferring with

the publisher

Approved and proofed all pages and sections in the yearbook

Trained designers on correct and consistent design software usage

Planned/implemented the general organization and activities of the entire yearbook staff

EDUCATION

Bachelor of Science in Communication

West Virginia State University - Institute, WV

May 2011

ADDITIONAL INFORMATION

Strong verbal and written communication

Strong organization and time management

Three years of management/leadership training, program development experience

Seven years of customer service experience

Capable of working independently on a team and as a leader

Experience in crisis management and implementation of emergency plans

Contact this candidate