Quality Assurance Customer Service
Resume:
Andrejs Malovs
Hiram, Georgia 30141
*******.******@*****.***
CAREER OBJECTIVE
• To obtain a position where I will be able to utilize my skills and experiences to allow myself to grow personally and professionally while contributing my best to the organization that I am employed by.
PROFESSIONAL EXPERIENCE
Greenway Medical Technologies Carrollton, Georgia
Quality Assurance Analyst-Production Issues Oct 2012 – Jan 2014
• Conduct quality assurance testing on Practice Management, Clinical, and Reporting areas of the Solution to ensure PrimeSUITE EHR products function effectively
• Perform tests on web application written in HTML and JavaScript using Windows 7, Windows 8, and Windows Server 2008 running Internet Explorer versions 8-11
• Experience conducting tests on mobile applications using Apple iOS6, iOS7, and Windows 8
• Experience with testing 3rd party products integrated into the software such as Surescripts, Dr. First, Emdeon, and a basic knowledge of Phreesia
• Create and execute test specifications from design requirements
• Isolate, recreate, and report defects to business analyst and software development resources
• Work with support, product, development, and other QA resources to isolate and resolve client issues
• Perform troubleshooting logged in remotely into the client sites through Greenway Site Management
• Enter, track, assign, search for, and test defects through Microsoft Team Foundation Server and HP Quality Center
• Execute basic SQL queries to verify that code from the Changeset is in the correct version and to verify that the data in the tables
• Manage the QA queue in Salesforce.com of cases escalated to R&D, assign defect ID, and change case owner to the appropriate resource
University of West Georgia Athletic Department Carrollton, Georgia
Sports Information Intern, Media Guide Coordinator Jan 2012 – Apr 2012
• Work all of the athletic game day events at the University of West Georgia
• Write articles for the school’s athletic website
• Assist with recruiting events
• Compile and update records for the school’s media guides
• Conduct interviews with the athletes
University of West Georgia Office of Development and Alumni Relations Carrollton, Georgia
Philanthropic Marketing Specialist Aug 2009 – Dec 2011
• Call alumni to seek support for the university’s Annual Fund and other campaign fundraising priorities
• Ability to call alumni on a cold call basis and redeem a sale
• Use customer service skills to engage West Georgia Alumni in campus activities
• Verify and correct alumni records in database
• Help train new callers on database and procedures
• Supervise peers when superior out of office
Andrejs Malovs
EDUCATION
UNIVERSITY OF WEST GEORGIA Carrollton, Georgia
Bachelor in Sports Management, Apr 2012
Minor in Marketing
• Dean’s List 2009, 2012
• Delta Chi Fraternity-Executive Board
KNOWLEDGE AND SKILLS
• SQL
• Proficient in Microsoft Office
• Knowledge of EHR Solutions
• Proficient in Microsoft TFS
• Agile Method
• HP Quality Center
• Salesforce.com CRM Product
• Fiddler
• Ability to Think Creatively and Strategically
Contact this candidate