Customer Service Data
Resume:
LaDeen Gloria Hagans
Orange, New Jersey 07050
********@***.***
Professional Summary:
• A Clinical Data Coordinator 10+ year of experience working in professional environments.
• Experience includes data entry, screening and admitting clients, analyzing and verifying data, reviewing and resolving errors, working with teams to compile information, research and accurately entering all data, insurance info and client data into the database.
• A hardworking professional who possesses strong customer service skills, proficient in medical terminology and medical abbreviations, high attention to detail and the ability to multitask and remain organized in a fast paced environment.
Technical Summary:
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Inform EDC (Electronic Data Capture), Clintrial 4.3, Knowledge for Good Clinical Practices (GCP), Code of Federal Regulation/ICH (International Conference on Harmonisation) and Therapeutic Experience
Education:
B.S. Degree: Health Administration, University of Phoenix, Phoenix, AZ Graduated
H.S. Diploma, Orange High School, Orange, NJ, Graduated
Detailed Experience:
Majestic Tax Service (FTE), Orange, NJ May 09 to Sept 13
Administrative Assistant
• Receptionist.
• Provided customer service.
• Data entry of customer information into the database.
• Compiled documentation to verify data.
• Answered and transferred phones.
• Processed payments.
• Maintained and organized files.
• Copied data and gathered records and reports of clients.
Merck & Co Inc. (contract), Rahway, NJ June 08 to April 09
Data Management Specialist
• Reviewed and processed the LAB / ECG errors.
• Accurately entered all lab test and insurance information.
• Ordered test and labs.
• Reviewed and resolved all test errors.
• Made outbound calls to Physicians to verify data.
• Researched errors by running ad-hoc reports and Clinical Data Review Listings.
• Screening Patients.
Novartis Pharmaceutical Corporation, Florham, NJ May 07 to May 08
Clinical Data Manager II
• Worked directly with the Clinical Trial Team to identify and resolve issues around data flow and quality.
• Liaise with Contract Research Organization (CRO) providers, to ensure that projects were completed on time and according to Novartis standards.
• Coordinated all aspects of the data management process, ensuring compliance with Food and Drug Administration (FDA) regulations related to data management.
• Assist clinical data specialist in identifying requirements to meet project workload.
Eisai Medical Research (FTE), Woodcliff Lake, NJ November 99 to May 07
Clinical Data Associate
• Experience with Phase I II III IIIb clinical trials.
• Participated in case report form (CRF) and patient profile development and review.
• Responsible for reviewing case report form (CRF) data for accuracy and consistency as well as identify and resolve data discrepancies.
• Prepared and maintained study specific data handling conventions.
• Identified data trends via Clintrial Resolve and manual review of the case report forms (CRF).
• Prepared clinical data for subject freezing and database lock.
• Handle the tasks of updating and reviewing data in the clinical databases based on resolved data queries.
• Perform the tasks of creating and maintaining study files and other appropriate study documentation aka medical records.
• Followed all SOPs (Standard Operating Procedures) according to Company’s Policy.
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