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Customer Service Medical

Location:
Albuquerque, NM
Posted:
January 23, 2014

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Resume:

Curriculum Vitae

AMBR ISH N. PATEL

**** ****** ******* ***, *** 411

Las Cruces, NM 88011

Mobile: 405-***-****

Email: accarj@r.postjobfree.com

EDUCAT ION

College of Pharmacy, University of Hawaii, H ilo, H I

Doctor of Pharmacy; Date of Graduation – May 2011

L icensure/Tr a ining

New Mexico Pharmacist License # RP00007752

Texas Pharmacist L icense # 50775

American Heart Association Basic Life Support, adult/child CPR & AED; Expires 02/2014

American Pharmacists Association Pharmacy-Based Immunization delivery; CPN# 202-0014

Hawaii State Department of Health Basic Tobacco In tervention Skills

Computer Ski l ls

Microsoft Office

Advanced In ternet & Email Skills

Adobe Photoshop & Acrobat

Computer networking skills

PROFESSIONAL EXPER IENCE

Work Experience

Kma rt Pha rmacy – Las C ruces, New Mexico

June 2011 – Present D istr ict M an ager: Joya Jennings

( accarj@r.postjobfree.com )

• Received, filled and refilled prescriptions in compliance with Federal and State laws and company

policies.

Page 1 of 6

Curriculum Vitae

• Oversaw pharmacy operations including but not limi ted to customer service, third party billing

and technician work

• Interacted with patients to give them important patient counselling and information to provide

excellent customer service.

• Worked in conjunction with the store manager to attract as many patients as we could.

• Governed supplier relations and proper inventory management

• Administered vaccines to patients

A dvanced Pha rmacy Pr actice Experience (APPE)

Bay Clinic Medical Center – H ilo, Hawaii

Februa ry 2011 – M a rch 2011 Preceptor: Candace Tan (Ema il:

t anc@hawai i.edu )

• Interviewed patients regarding their current medical conditions.

• Interpreted data by reviewing patient charts.

• Assessed the patient’s condition based on the data and devised therapeutics plan suitable to their

needs.

• Presented patient cases to the faculty, preceptors and students.

• Hosted a health fair; where Flu Shots were given, Blood Sugar testing and Blood Pressure

measurement was done.

H ilo Medical Center – H ilo, Hawaii

September 2010 – October 2010 Preceptor: Nelson N ako (Ema il:

n accarj@r.postjobfree.com )

• Participated in the order screening process and entered the pharmacy orders.

• Prepared and stocked medications into the Pyxis systems, which were located on every

patient care unit.

• Made IVs and Compounded Gels as per instructions.

• Performed Med Record auditing and Med Room/Unit Checks.

• Researched and Reported on Adverse Drug Reactions.

• Attended Pharmacy Medication management meetings with the preceptor.

Page 2 of 6

Curriculum Vitae

Novo Nordisk I nc – P r inceton, New Jersey

August 2010 – September 2010 Preceptor: Olivia Wang (Ema il:

accarj@r.postjobfree.com )

• Pharmaceutical Industry – Medical Information Rotation

• Responded to inquires from health care professional and consumers using evidence-based

and current medical and technical information about Novo Nordisk products under the

supervision of the preceptor.

• Carried out medical accuracy reviews and fact checks on Promotional materials.

• Presented a Journal Club and Seminar to the Medical department

E li L illy and Company – I ndianapolis, I ndiana

July 2010 – August 2010 Preceptor: Kavita Singh (Ema il:

accarj@r.postjobfree.com )

• Pharmaceutical Industry – Regulatory Affairs Rotation

• Got exposed to all different aspects of pharmacy related work in the pharma industry.

• Developed an understanding of the process and practices of the FDA and the pharma

i ndustry in the delivery of drug information and the regulatory oversight of drug

marketing practices.

• Worked on updating a FDA Warning Letter database that the department kept.

• Presented reports on FDA Warning Letters to the staff during the weekly staff meetings.

CVS Pha rmacy (Store#5339) – Sugarland, Texas

May 2010 – June 2010 Preceptor: Roma Desai (Ema il:

a accarj@r.postjobfree.com)

• Participated in all pharmacy activities from prescription drop-off, order-entry, production

to pick-up.

• Dealt with insurance and all the matters associated with i t.

• Counselled patients on the r ight way to take medications, OTC Medications and various

d isease states.

• Transcribed telephoned orders.

• Presented to the pharmacy staff on “Buprenorphine in the Treatment of Opiate addiction”

Page 3 of 6

Curriculum Vitae

I nt roductory Pha rm acy Pr actice Experience ( IPPE)

H ilo Medical Cent re – H i lo, Hawaii

August 2009 Preceptor: Douglas Adri ance (Ema i l:

r oore@hotmai l.com )

• Collected data on Medical H istory and medical conditions through interviewing patients.

• Interpreted data by reviewing patient charts.

• Made SOAP notes based on the collected data.

• Presented the SOAP notes and the collected data to the faculty members, preceptors and students.

• Performed medication reconciliation while following site and experiential policies and procedures.

• Performed Med Record auditing and Med Room/Unit Checks.

• Made IVs and compounded Gels as directed by the pharmacist.

• Presented teaching topic and journal club to the faculty members and students.

B ay Clinic, H ilo Life Care Centre, H ilo Medical Centre – H ilo, Hawaii

August 2008 – May 2009 Preceptor: M a r k L itzinger (Emai l:

m ar accarj@r.postjobfree.com )

• Interviewed patients regarding their current medical conditions.

• Interpreted data by reviewing patient charts.

• Assessed the patient’s condition based on the data and devised therapeutics plan suitable to their

needs.

• Presented patient cases to the faculty, preceptors and students.

• Made charts and brochures regarding various disease states and presented them at booths in the

hospitals.

• KTA Superstores Pharmacy – H ilo, Hawaii

Page 4 of 6

Curriculum Vitae

J anua ry 2008 – May 2008 Preceptor: Ker r i Okamur a

(Emai l: ker r i_okamur accarj@r.postjobfree.com )

• Interacted with patients either over the counter or on the phone.

• Filled prescriptions understanding the requirements for filling and refilling prescriptions.

• Observed quality assurance process when dispensing a prescription.

• Maintained inventory control for medication storage and checking expiration dates.

• Observed the customer service model of the store and was able to provide this service.

• H ilo Medical Centre – H ilo, Hawaii

August 2007 – December 2007 Preceptor: Carolyn M a (Ema i l:

csjma@hawai i.edu )

• Processed incoming inpatient medication order using the hospital computer software.

• Assisted with checking for correct storage and administration of medications as directed on

p rescription bottle.

• Worked with pharmacist to prepare sterile IV products using the aseptic technique

• Accompanied nurse/physician in medical examination room and observed assessment and

i nterview skills.

• Observed homecare procedures and general homecare visit activities.

PROFESSIONAL ORGAN IZAT IONS/COM M U N I TY SERV ICE

• American Pharmacists Association – Academy of Student Pharmacists

o Founding Member

o C hapter Delegate and Fundraising Chair (August 2008 – May 2010)

• Phi Delta Chi Professional Pharmacy Fraternity

o Founding Father

o Worthy I nner Guard (August 2009 – May 2010)

Page 5 of 6

Curriculum Vitae

• APhA Health Fair (Oct 2011, Oct 2010, Oct 2009)

o Organizing Committee

• Yukio Okutsu Veterans Home Health Fair (Apr 2010)

o Organizing Committee

• National Poison Prevention Week (March 2011, March 2010, March 2009)

• American Heart Association Heart Walk and Health Fair (February 2010, February 2009,

February 2008)

• Restoration of Boys and Girls club buildings (March 2008)

• H ilo Medical Center Diabetes Fair (November 2009, November 2008, November 2007)

(February 2013)

Page 6 of 6



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