Customer Service Manager

Laura H. Dorado MA

**** *. *-******, ***********, TX

***********@**********.***

***/831-****-***/545-4135

Objective:

To obtain an opportunity to demonstrate my working abilities as a flexible, commited,

team worker, to a growing company that offers professional and educational

enhancement.

Profile:

Honest, dependable, trust worthy, team player, works well under pressure, able to meet

dead lines, excellent customer service.

Employment:

Arthritis and Osteoporosis Centers

2601 cornerstone blvd Edinburg,tx 78539 956-***-**-**

Dr. Jorge Zamora Q. supervisor:Agustine Flores 956-***-**-**

Duties:

Pool Therapy Technician: Refills; Prior Authorization on Rx; Triage Patients; Hypilory

test; Heel ultra sound test, Vital Sings, medical records for disability and cases in court;

Assisting doctor with procedures.

Infusion Department: I do the injections for a patients with severe RA and I do the

applications with the foundations for a patients then don’t have money to pay the

treatments with biological medications like Humira, Cimzia,Forteo, Enbrel also

pharmacy calls for refills,knee inj for patients with knee osteoarthritis,supartz,hylagan.Iv infusions for orencia/boniva/remicade

Port Isabel health clinic

202 second street port Isabel tx 78578

Office Manager Rachel Mayer

Director Linda Mcampbell

Duties EKG,bone density, pap smear, laboratory, specimen collection, vitals signs, auto

clave/vaccines, flu, mmr, varicella, Gardasil,DTP, chicken pox, hepatitis A, B,

pneumoccocal, ear lavage, referrals, refills, team player, fast learner, dependable and

friendly.

Ramiro Munoz MD

Supervisor: Irma Buentello

844 Central Blvd ste 380

Brownsville,Tx 78520

Duties: Vital signs, Medical Records, Laboratory specimen

collections,Phlebotomy,NST,Bonescan, and assisting with pap smear collections.

Stripes 1250 FM 802 brownsville tTX, 78520 Assistant Manager :

Responsible for daily reports,schedules, balance on cash, registers, daily bank

deposits,training for new hires, accounts payables and receivables, inventory, internal

audits.

Cirlce K

101 Carmen ave

Rancho TX

Duties,Cashier, excellent customer service skills,work under pressure able to meet dead

line team player, always on time.

Burger King

964 Central Blvd

Brownsville TX 78521

Duties,Cashier, excellent customer service skills,work under pressure able to meet dead

line team player, always on time.

National Electric Coil :

Quality control inspector on high voltage coils and bars for turbine generators and

high voltage motors.

Education :

Career Centers of Texas

Medical assistant program

CPR,EKG, vitals sings

Medisoft fundamentals office accounting

Office emergencies and cardiac care

Introduction to world prosessing and transcription

Pharmacology

Office management and communication

Minor office surgery

Records management and ethics

Patient care concepts

Venipuncture

Medical terminology

Medisoft professional and human development

Medical insurance

Specimen collections and analysis

Computerized finance and management

Hematology and phlebotomy

High school : juan jose de la garza (graduate mexico 3 years )

University :Universidad valle del bravo (graduate mexico 4 years)

Extracurricular activities :

Annual OSHA blood born pathogens training on 05/29/08

RN for johns Hopkins nursing briding the communications GAP for patients

With RA 11/06/08

Sams stadium health fair operation lone star :vitals sings,medical records,screen

patients for glucose and iron.

Skills and qualifications :

• Demonstrated flexibility and excellent organizational skills with ability to

prioritize work and function

• Independently completing a high volume of forms and a variety of tasks

accurately and with close attention to detail under pressure of deadlines with

frequent interruptions or distractions

• Demonstrated ability to work effectively as a part of a team

• Ability to work a varied schedule on occasion including early mornings, evenings,

and/or weekends

• Ability to work effectively as a member of team and establish and maintain

cooperative working relationships with diverse groups of faculty, staff, students

and the public

• Good keyboarding skills with experience using word processing, spreadsheets and

database, experience working in a computerized office environment with word

processing database and spreadsheet skills sufficient to prepare correspondence,

reports, forms, statistical, technical, scientific materials, etc, with speed and

accuracy, including willingness to learn and use new computer programs and

applications.

Languages :bilingual

References :available upon request

Contact this candidate