MARK GOMMER

*** - *** - **** ** ******* Avenue

accaop@r.postjobfree.com Whitby ON L1M 2B7

Career Profile

A dedicated field service and technical training professional with excellent customer relations and communication

skills, as well as excellent analytical and problem-solving abilities. A s elf-starter who is experienced in various

technical support roles, with many years of experience in fast-paced, technical surroundings.

Work Experience

TRANSITION TECHNOLOGIES INC., Toronto, Ontario December 2008 – November 2012

Distributor of Analytical and Life Science Laboratory Equipment, Consumables and Parts

Analytical Science Specialist

- Responsible for the installation, maintenance, calibration and repair of analytical and life science equipment

- Provided accurate and timely technical support to the company's customer base via email and telephone

- Facilitated in-house and on-site training for equipment operators

- Advised customers regarding the purchase of analytical equipment and provided price quotations

- Assisted in the achievement of ISO certification in 2009

- Maintained company facilities including two lab areas and a repair depot

- Recommended spares and consumables inventory levels to Office Manager

- Updated the company's CRM database with a view towards increased sales

VASOGEN INC., Mississauga, Ontario September 2003 – June 2008

Biomedical Research Company

Service Technician

- Performed installation, maintenance, calibration and repair of medical devices in support of a Phase III clinical trial

- Spearheaded the successful launch of the clinical trial in Europe in 2004

- Created and delivered SOP and technical training to corporate and third party personnel

- Provided technical support to Manufacturing, Product Development, corporate and third party technicians

- Assisted in developing and monitoring a device refurbishment project to support a European Commercial Launch

- Monitored performance metrics to improve levels of device reliability; Increased mean time between failures

- Authored SOPs to support delivery of products & services in accordance with good documentation practices & QMS

- Travelled extensively throughout North America and Europe

SIGNAL INC., Toronto, Ontario June 1998 – September 2003

Third Party Service Provider for Agfa Division of Bayer Inc.

Field Service Representative

- Installed, maintained and repaired PPS & OPS graphics equipment, x-ray & Mammography processors

- Trained technicians in the service and maintenance of equipment on-site

- Instructed administrative staff in service call and spares inventory management

MARK GOMMER

905 - 425 - 2066 24 Primeau Avenue

accaop@r.postjobfree.com Whitby ON L1M 2B7

BAYER INC.AGFA DIVISION, Etobicoke, Ontario April 1990 - May 1998

Manufacturer of chemicals & processing equipment for the graphics and printing industries

Customer Support Engineer

- Installed commercial Agfa graphics equipment throughout Ontario and Quebec

- Responsible for the timely repair and maintenance of customers' equipment

- Provided operational training and technical support to a wide variety of customers

NCR COMTEN, Toronto, Ontario January 1987 - March 1990

Manufacturers of data communications equipment for wide area networks

Technical Representative II

- Performed installations, service and repair of communications equipment

- Provided technical support to customers of wide area network systems

- Received two promotions within a two-year period from Parts Coordinator to Technical Representative

Education & Training

Certified Technical Trainer, Langevin Learning Services with Train-the-Trainer Certification

Areas of studies included:

Instructional Techniques Instructional Design

Writing Techniques How Adults Learn

Training Needs Analysis Professional Presentation Skills

Electronics Engineering Technology Diploma, St. Lawrence College, Kingston, Ontario

Areas of Major Studies:

Communications Control Theory

Digital and Analog Circuit Theory Microprocessor Technology

Additional Courses

Customer Relations Excel Advanced

Project Management Network+

Management & Leadership Skills Unix Advanced Administration

Time Management & Priority Setting Windows NT Server

Additional Information

I hold a current Canadian passport and a valid Ontario Driver’s License with a clean driver’s abstract . I am

willing to be on-call, work flexible hours and travel as required.

References provided upon request

Contact this candidate