PATRICK BYLES

Address: ** *********** ****, ********** *** 1RH

Telephone: 016**-***-*** (Home); 079**-***-*** (Mobile)

Email: accal6@r.postjobfree.com

Professional Profile

A capable and dynamic senior professional with demonstrable experience in the hospitality sector. Specialises in the optimisation of service delivery through the proficient coordination of operations and resources across all departments. A strong leader who is adept at managing and motivating personnel to ensure all service and performance targets are achieved and exceeded. Adopts a pragmatic approach to all activities and thrives in pressurised and challenging working environments. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop beneficial internal and external relationships. Consistently delivers on time and within budget whilst demonstrating a genuine commitment to the provision of exceptional levels of customer service at all times.

Objective

I am now looking for a new and suitably challenging position within the hospitality sector, one which will make best use of my existing skills and experience whilst also providing a platform for continued professional development.

Career Summary

2010 – 2012 Director of Golf, Crowne Plaza Resort (Formerly Five Lakes Hotel)

• Acquiring the prestigious role of Director of Golf following a management company takeover and conversion to be the first Crowne Plaza Resort hotel in the county

• Operating at a senior level and responsible for the development and implementation of business plans for the resort which incorporates a PGA championship golf course and inland link course

• Managing financial budgets and Capex schedules to ensure continued growth and maximised operating revenue

• Consistently achieving and frequently exceeding all key financial targets, including membership income, margins, overheads, payroll and utilities to name a few

2007 – 2010 General Manager, Five Lakes Hotel (part of the AB Hotels Group)

• Initially employed as the Deputy General Manager before gaining rapid promotion to the role of General Manager in 2008 in recognition of skills demonstrated and results achieved

• Overseeing all aspects of the daily operational and financial management of a golf, country club and spa resort comprising of 194 bedrooms, 18 conference rooms, two restaurants, bars and leisure facilities

• Taking a lead role in the strategic development of operational policies and procedures with primary focus on revenue generation, service delivery and cost reduction

• Providing leadership, training and direction to circa 200 personnel including 15 managers, promoting best practice across all service areas and implementing robust systems of performance monitoring and review

Key achievements during this role include:

• Spearheading a significant increase in revenue from £5.6million to £7million between 2007 and 2008

• Successfully tendering for and securing the hosting of a European Golf Pro Tour that was televised on Sky Sports directly resulting in increased exposure within the target golfing market

• Recipient of the 2009 Mystery Caller Award

• Consistently exceeding 90% scores for mystery guest visits

Career Summary cont.

2001 – 2007 Manager, Sopwell House (part of the AB Hotels Group)

• Integral to the senior management team of a 129 bedroom country hotel, spa and club, delivering upon short term sales and service level objectives whilst also striving to achieve long term business retention and growth

• Accountable for the management of a number of departments including reservations, maintenance and housekeeping, co-ordinating front of house and back office functions to ensure the provision of a seamless and professional service at all times

• Heading a team of 29 direct reports including four managers, promoting a service focused ethos throughout

• Acting as first point of contact for VIP guests including the England Football team

Key achievements during this role include:

• Introducing a highly successful programme of rate increases (to £135 per night) resulting in increased monthly room revenues of £250k and 90% occupancy rates

1989 – 2001 Various Managerial Roles, The Novotel London

• Fulfilling a number of key managerial positions over a period of 12 years with positions of responsibility including Banqueting Supervisor, Assistant Manager Rooms Division, Night Manager, Reception Manager and Front of House Manager

• Ownership of a team of 60 personnel including six managers within a 640 bedroom city hotel deriving monthly room revenues of £1.5million

• Overseeing the implementation of a programme of works to include a number of major refurbishment projects

• Accountable for the planning and execution of all company events including the annual sports day

Key achievements during this role include:

• Achieving an average occupancy of 93% with room rates of circa £90 per night

1987 – 1989 Various Roles, The Grosvenor Victoria

• Gaining valuable insight into the daily operational management of a busy hotel, undertaking a variety of roles including Kitchen Porter, Banqueting Porter, Wine Waiter and Switchboard Operator

Education and Qualifications

BTEC Diploma: Electrical Engineering (1990)

6 O Levels: Including English & Mathematics (1987)

Professional Training

• Train the Trainer

• Train the Group

• Health & Safety

• Personal Effectiveness

• Delegation

• Wine Certifications

• Hygiene Certifications

Personal Details

I.T. Proficiency: TO BE ADVISED BY CLIENT PLEASE

Interests Include: Golf, Football, Chess, DIY, Charity Work for Cerebral Palsy

References Are Available On Request

Contact this candidate