Manager Customer Service
Resume:
GREGORY TURNER
Houston, Texas 77095
accal0@r.postjobfree.com
EDUCATION: Sam Houston State University, Huntsville, Texas
Bachelor of Science 1986
Major: Management
Minor: General Business Administration
National Dean's List 1984 - 1985
University of Minnesota, 1994
Better Process Control School (FDA Certification)
Texas A & M University, 1997
Developing and Implementing HACCP Plans For The Meat Industry
WORK EXPERIENCE:
01/12 - Present Dealer Tire, Houston, Texas
Assistant General Manager
Manage all areas of the Distribution Center.
Hire, Train, Mentor and Develop all new hires..
Manage 4 Salaried Managers and 45 hourly associates.
6/08 - 01/12 Home Depot DC5520, Houston, Texas
Operations Manager, Receiving Department
Manage all aspect of the Receiving/Shipping Operation
Trained all receiving and shipping Supervisors and Associates in
their Depts.
Manage 4 Salaried Supervisors and 78 hourly Associates
Involved in over 3 start-up Operation during tenure at Home
Depot
3/06 - 6/08 Wal-Mart DC 7010, New Caney, Texas
Area Manager, FDD Department
Coach, Develop, Hire and Mentor New Associates.
Developed New Hire Training Program.
Manage 3 Supervisors and over 100 hourly Associates.
Accountable for outbound shipments.
2/01 - 3/06 HEB Grocery, Houston, Texas
Warehouse Manager/Coach
Supervise, Develop, Hire and Mentor New Partners.
Developed Cross Training Matrix
Redeveloped New Hire Orientation Program.
Resolve customer service issues.
2002 Partner Development Award Regional Finalist.
Developed Receiving Department Unloading Credit Program.
Gregory Turner Page 2
2/99 - 2/01 Pioneer South Central, Inc., Houston, Texas
Production Manager/Sales Representative
Compile monthly P & L statement.
Develop customer base and quote jobs.
Review Driver's DOT Logs and driver's hours.
Conduct monthly safety meetings.
Develop and discipline plant personnel.
Assisted in the development of company wide Mentor Driver's
Program.
4/97 - 2/99 ConAgra Frozen Foods, Russellville, AR
Quality Control Supervisor
Supervised the Q/C functions of 15 technicians.
Assisted in the redevelopment and writing of the HACCP program.
Conducted monthly Safety Meetings and Audits.
Proposed Cost Effective Savings Project valued at over
$500,000.
Performed Plant's Pre-Shipment release as it related to the
HACCP program.
Unionized Plant environment.
7/95 - 4/97 International Trading Company, Houston, Texas
Quality Assurance Supervisor
Supervised the Q/A function of 10 technicians.
Assisted in the development and writing of the HACCP.
Coordinated import and export documentation; certification and
inspection with USDA officials.
Developed Continuous Education Training with Production
Employee plant wide as it pertains to GMP, Sanitation
and Team Building.
Assisted in writing quality related policies, procedures and
product specifications.
2/94 - 6/95 Pepsi Cola Bottling, Conroe, Texas
Quality Control, Lead Man
Plant's Process Authority.
Supervised 8 technicians.
Compiled weekly laboratory cost summary.
Coordinated weekly lab schedule.
Implemented total team concept in laboratory environment.
11/87 - 2/94 Coca-Cola Foods/Maryland Club Coffee Unit, Houston, Texas
Shipping Inspector/Checker
Supervised employee in the absence of Manager.
Distributed workload among forklift operators.
Maintained accuracy of order shipped.
Reconciliation of monthly inventory.
<References Furnished Upon Request>
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