Customer Service Engineer

Donald Hildoer ***** **th street north, West Palm Beach, Fl 33412, United

States

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accafd@r.postjobfree.com . Cellular 561-***-****

Summary

. I'm looking for a position that will allow me to utilize both my

extensive Mechanical, technical and customer service experience.

Areas of Expertise

More than 28 years' successful experience in service repairs, customer

service, customer support, business management and with recognized

strengths in problem-solving and planning/implementing proactive procedures

and systems to avoid problems in the first place.

Traced circuits and tested loads to ensure capacity and compatibility of

backup devices. Instituted rigorous site preparation process to eliminate

costly modifications during installation. Developed and instituted thorough

safety procedures, resulting in a perfect safety record. Improved customer

confidence, commitment, and satisfaction through bimonthly customer visits.

Identified new and innovative approaches to enhance business development

through the implementation of machine programming.

Work History

Pga National Golf and Spa, West Palm Beach, Fla 2 to Present

Gas &diesel mechanic

Diagnosed wiring, fuel, and air line problems. Have used Arc, Mig, &

Tig welding machines. Able to read and understand blueprints, schematics,

and technical drawings. Diagnosed diesel engine and air conditioning system

issues. Diagnosed all incoming work for a fleet of 26 (number or type)

vehicles. Completed course in mechanical diagnosis and repair techniques.

Experienced in shop maintenance and supervision. Trained personnel in safe,

efficient, and effective operations. Planned and organized work teams.

Maintained, serviced, repaired, altered, adjusted, modified, updated, and

upgraded machines and equipment in service. Overhauled and maintained

diesel engines. Performed diagnosis and repair of diesel engines and drive

train components. Repaired pumps, valves, and hydraulic systems. Replaced

clutches, transmissions and drivelines. Researched and ordered required

parts and equipment for each job. Worked with acetylene torches and

experienced in cutting and braising. Also have experience with forklift

both gas and electric.

Source One Healthcare Technologies, Mentor, Ohio 1988 to 2010

Field Service Engineer

More than 22 years' successful experience in service repairs, customer

service, and customer support.

. Assisted a licensed contractor in performing all electrical work for

all contractors' jobs

. Analyzed and isolated computer hardware and peripheral problems

. Completed evaluation and modification of equipment and component

failures

. Analyzed and evaluated systems for faults

. Assisted in training test technicians trainees and instructed

manufacturing employees in the buildup of new hardware

. Performed electronic repair to board and component level equipment

. Performed preventative maintenance, bench and field repair, diagnosis

and parts ordering

. Repaired a variety of Service on Mammography Film QC, Radx

Multiviewers, Elema Schonander rolloscope ll, S&S, Kodak Multiloader, ID

Cameras, Densitometers and Sensitometers, all aspects of mammography film

QC,and I was fully Kodak Image Watch certified.

" In SourceOne Healthcare Technologies I performed service on these

types of processors, Kodak, Fuji, Agfa, Alphatek, Hope AFP, DuPont, and

3M.

_X-Ray Machine (type of equipment) at the customer's location

. Replaced defective wiring and components using hand tools and a

soldering iron

. Worked closely with customers and other communications facilities to

maintain communications links

. Verified dimensions using precision measuring instruments

. Wrote engineering orders as needed to solve manufacturing problems

. Wrote engineering orders as needed to assist the manufacturing

manager

. Worked with a licensed contractor; performed customer service calls,

and installed all electrical work

. Service repairs on radiology equipment, monthly PM's, deliveries,

contract renewals, technical support and customer service.

Education

North Miami Sr.High, North Miami, Fla 1986

Additional Skills

. Self motivated, strong work ethic, team player, efficient, details

oriented, fast learner, ability to work on multiple tasks at one time,

honest. Also have experiences in stocking products, Business management.

Repair all equipment for maintaining an 18 hole course.

Daily check on all equipment after use, making sure the units is

cutting and heights are checked so they have a perfect cut. If units

don't cut, grinding is use to get optimal cuts.

. Mechanics

Professional Affiliations

PGA Tour/Honda

Classic, 2010, 2011, 2012

Training

Image Watch, Kodak, Mentor, Ohio, 1989. Kodak Image Watch -

101,201,301

. Mammography

. Mammography QC Refresher Course

. R2 Certified in Business Management

Honors and Awards

round of applause, Source One Health Care Technologies, Pembroke Pines,Fla, 1991. Outstanding Customer Service, Outstanding work performance

Attended vendor presentations to learn about developments in technology.

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