Customer Service Sales
Resume:
Steele
Bryant R. Steele
*************@*****.***
Philadelphia, Mississippi 39350
Home: 601-***-****
Cell: 601-***-****
Objective
Seeking a position in an industry that will allow me to display strong moral and professional work ethics and ensure company growth through business volume and profits.
Education
Jackson State University
December 2012
Bachelor of Science
Professional Interdisciplinary Studies
Jackson, MS
East Central Community College
May 2003
Associates
Business Administration
Decatur, MS
Philadelphia High School
May 2001
High School
Philadelphia, MS
Qualification
•Consistent top producer with proven record in strategic account sales with strong organization and communication skills.
•Skilled in developing sales techniques designed to increase customer loyalty and achieve sales objectives.
•Posses a talent for interpreting customer’s needs and building a friendly, professional relationship.
•Quickly develop product knowledge.
•More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
•Possess solid computer skills.
•Excellent working knowledge using both IBM and Mac systems, Microsoft Excel, WordPerfect, and Microsoft Word.
•Ability to train and supervise Customer Service/Retailemployees.
•A team player, acknowledged as “Total Quality Customer Service Professional.”
•Develop action plans, conduct audits and variance analyses; and maintain/update accurate inventories.
Experience
August 2010 –May 2013
Wal-Mart/Sam’s Club
Meridian, MS
Wireless Sales Associate/Cashier
•Responsible for implementing the promises set forth in the mission statement by greeting guests and giving friendly, accurate and efficient service.
•Handle returns and exchanges and must ensure that merchandise is in good condition.
•Completes the friendly and accurate processing of all transactions
•Perform skill in selling
•Stays up-to-date on knowledge of Sam’s Club products
•Prepares register area for customer transactions both at beginning and end of shift
January 2004 - February 2010
AT&T
Jackson, MS
Sales Support Representative/Retail Sales Consultant
•Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
•Maintaining strong knowledge of new wireless products, accessories, pricing plans, promotions and service features.
•Educating and engaging customers through product demonstrations.
•Meeting sales objectives for wireless phones, services and accessories.
•Handling all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
•Handling phone inquiries from customers on billing issues, payments, upgrades, trade-ins, service changes returns.
•Interfacing with other departments on customer's behalf when necessary.
•Managing a cash drawer and daily deposits of funds.
•Maintaining store appearance including store opening and closing procedures.
July 2002 - December 2003
Wal-Mart
Philadelphia, MS
Cashier
•Responsible for implementing the promises set forth in the mission statement by greeting guests and giving friendly, accurate and efficient service.
•Handle returns and exchanges and must ensure that merchandise is in good condition.
•Completes the friendly and accurate processing of all transactions
•Perform skill in selling
•Stays up-to-date on knowledge of Wal-Mart products
•Prepares register area for customer transactions both at beginning and end of shift
Additional Skills and Trainings
Avid Volunteer with the Philadelphia Boys and Girls Club of Philadelphiaand Community Service and Development.
•An enthusiastic desire to work with youth.
•The ability to relate and deal with youth without discrimination.
•Reliability, punctuality, and all the traits of professional employees.
•Positive patterns of behavior, attitudes and emotional maturity.
•Leadership ability with an outstanding personality.
•Acceptance of job responsibility.
•The ability to serve as a positive role model.
References
Endia Lyons, Assistant Retail Sales Manager
ATT Mobility
122 Veterans Memorial Drive
Kosciusko, Ms 39090
Mary Kay Hardy, Retail Sales Consultant
ATT Mobility
1065 road 375
Philadelphia, Ms 39350
Andrea Roby, Assistant Manager
Wal-mart
127 Grandview Blvd.
Madison, Ms 39110
Tarsha Love, Executive Program Director
Philadelphia Boy’s and Girl’s Club
239 Byrd Ave North
"All our dreams can come true – if we have the courage to pursue them Walt Disney
Contact this candidate