Customer Service Representative

Karla P. Sagahon

*** ** *** *******, ******** Pines, Fl. 33025 /Email: **********@*****.*** Ph.: 954-***-****

Objective: To join a professional organization in the capacity of a Customer Service Representative,

and/or Administrative Office support.

Summary of Skills & Abilities: Excellent interpersonal, oral and written communication skills. Well

rounded experience includes positions in customer service, sales and administrative assistance. Customer

oriented problem solver with an ability to adapt to new situations. I’m a quick learner with a desire for

continuous personal growth. I’m bilingual in English & Spanish. Ability to work in teams and/or

independently, motivated, self-starter.

Professional Experience

D’Arcy Laboratories/Pompano Beach, Florida

May 05, 2010- June 27, 2013

Position: Account Manager/ Customer Service Representative

• In charge of a specific account's retention and development to receive, confirm & process client’s orders &

invoices.

• Create corresponding Sales Orders & confirm changes with Planning Dept.

• Confirm prices on all purchase orders are correct or revised as requested, send new cost quotes for kits/new

products to customer for approval.

• Prepare, edit & generate quotations.

• Maintain regular communication with the customer throughout the day via phone or email regarding various

issues including but not limited to: New PO’s & revisions, billing/ inventory issues, PO ship dates, customer

supplied and D’Arcy bought components (delivery method/dock dates) etc.

• Liaison between senior management, employees and clients to ensure effective communication.

• Work in conjunction with various departments on any issues pertaining to account.

* Handled day to day operation of the business establishment; Answering Multiline calls, filing, faxing

and opening/sorting mail and general clerical duties.

Corcel Corporation/Pompano Beach, Florida

August 25, 2009- March 25, 2010

Position: Administrative Assistant/ Customer Service Representative

• Thoroughly process of quotes request.

• Implemented office procedures effectively.

• Prepared and edited proposals (quotations)

• Reviewed potential contracts and request for price quotations.

• Followed up with multiple vendors & customers via email, phone and in person in Broward County.

• Handled day to day operation of the business establishment (EXAMPLE) filing, faxing and opening/sorting

mail and general clerical duties.

International Plastering Incorporated/Loxahatchee, Florida

November/ 2004- June /2009

Position: Secretary /Assistant Office Manager

• Provided administrative support to a team of five staff executives, foremen and project managers.

• Managed accounts payable and accounts receivable.

• Liaison between senior management and clients to ensure effective communication.

• Researched material pricing and availability and processed purchase orders through multiple vendors.

• Coordinated and ensured delivery of materials and machinery to project sites.

• Created tracking log for projects, materials and equipment.

• Prepared proposals, planned reviews, invoices and insurance certificates.

• Coordinated meetings, training, travel arrangements and other special events.

• Assisted in the creation and distribution of company brochures and marketing materials.

• Prepared and edited master reports and different business applications from draft to submitable distribution.

• Faxing, filing & opening/sorting mail and general clerical duties.

Computer Proficiency:

• Windows XP & Vista and Mac Platforms. MS Office Excel 2007, MS Office Suite, MS Outlook, MS Office

Word, Adobe Acrobat 7.0 Professional, Entourage, Word Perfect, QuickBooks 2006/Online, HTML Coding &

Advanced Internet Research.

Education: • High School Graduate, Computer Training & Internet System Technologies, Certificates Online

Administrative Assistance and Business Management Training.

REFERENCES AVAILABLE UPON REQUEST

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