Adam Hernandez

210-***-**** accaca@r.postjobfree.com

Experience

Aerotek Staffing- Baxter Credit Union August 2013-October 2103

Member Service Representative

Processed new Loan Applications for products offered by the CREDIT UNION

Processed all teller transactions (cashing checks, deposits,transaction review)

Balancing of teller drawer and safe and creation of spreadsheet for daily closeout

New account openings and Creation of debit card for members with onsite embossing machine

Cross selling of credit union products to existing members and potential members

Bank of America – Contract Position November 2011 – April 2012

Mortgage Bankruptcy Specialist

Reviewed & Processed FHA, Conventional and VA loans; Clear all required investor conditions prior to closing

When needed assisted with escalated complaints for operations and rectified issues in a timely manner.

Understanding of Bankruptcy Laws and Motion for Relief Process

In contact with Bankruptcy Attorneys, Trustee Offices, and various county and city offices.

Ledger Balancing of Mortgage Loans

Reviewing Court Dockets and other legal documents to ensure MFR process can be continued.

Understanding of Investor loans types FHA, VA, FNMA, and other bank owned products (Lines, Loans, Retail)

Knowledge of SCRA Benefits for Members in Bankruptcy and Foreclosure

J.P. Morgan Chase January 2008 - July 2011

JP MORGAN CHASE Risk Ops Analyst - Court Orders Levies

Familiar with all 50 state Court Order and Levy Government Documents

Data entry of Government agency documents into Chase systems

Review documents for state and federal exemptions of customer funds

Determine appropriate hold dates and amount of customers funds based on document review

Generate correspondence to customer and agency through fax or mail

Manually place holds on all type of deposit accounts; Checking, Savings, Ira, Cd’s, etc

Review of Mortgage accounts for IRS Levy Orders

Side by side coaching with new bankers to assist in full understanding of procedures

Assist in training of bankers to further their skill set in different processes with-in department

JP MORGAN CHASE Consumer Escalations Retail/ Business Banking

Takeover escalated calls from Telephone Bankers as acting supervisor

Assist customers with complex account issues and online technical issues

Submit research request and work with all Lines of Businesses to resolve account issues

Assist and provide clarification on questions asked by Telephone Bankers

Educate Bankers on job aids and where to locate information needed

Peer coaching of new bankers during nesting periods and once placed in teams

Backup servicing of Mortgage, Home Equity Lines of Credit, Business Lines of Credit, Personal

Lines/Loans,and Retail Accounts

JP MORGAN CHASE Telephone Banker- Retail / Business Banking

Servicing of Mortgage, Home Equity Lines of Credit, Business Lines of Credit, and Personal Lines

Inbound calls assisting customers with consumer, business, and mortgage accounts

Providing customers product information on all various types of accounts

Educate customers on different tools Chase offers for self-servicing (Online Banking and IVR)

Assist with Online Banking technical issues provide troubleshooting assistance

Provide product and solutions to customers to better assist with their banking needs

JP MORGAN CHASE Risk Ops Analyst

Inbound calls processing Fraud and Dispute claims on debit card transactions

Educate customers of investigation processes to resolve their claims

Knowledge of Regulation E and General Banking

Informing customers of the decisions made on their claims per investigation

Process and submit claims for investigation by researching and gathering all necessary information

JP MORGAN CHASE Collection Litigation Support Advisor

Outbound calls attempting to collect balances owed on credit cards

Educate card members of legal action taken against them for unpaid debts

Skip tracing with use of Lexis Nexis and accessing Credit Bureaus

Ability to educate and help card members find a resolution to benefit their needs

Knowledge of Bankruptcy Chapters

West at Home

The Home Shopping Network August 2007 – February 2008

Data Entry check order forms, confirm and cancel Orders

Interact with management at home office for credit card decisions

and disputes

Provide basic product information and reference and cross sell related products

Assist with Online Trouble Shooting Issues

Whataburger Inc. June 2002- June 2006 Team Lead

Lead a team of employees ranging from 4-34 employees

Daily manager duties; Cash Handling, Inventories, Paperwork, and Controlling Labor

Build Professional relationships between company and vendors

Education Burbank High School, San Antonio, Texas August 2000- June 2004

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