Customer Service Active Directory

Paul Howard Dy

323-***-****

*****.**@*****.***

PROFESSIONAL SUMMARY:

Desktop Support and Network / Systems Administration

Solutions-oriented support specialist with practical experience in a broad range of corporate IT initiatives

including desktop support and systems/network administration. Detail-oriented, team player with customer

service mentality and excellent written and verbal communication skills.

TECHNICAL SUMMARY:

• Windows XP / Vista / 7

• Mac OS X

• Active Directory

• VoIP

• Mobile Device Management / PDA’s

• Exchange, SMTP

• Wireless Networking

• MS Outlook

• MS Word

• MS Excel

• MS Access

• Windows Server 2003/2008

• NT Backup

• Exchange

• Windows Automated Installation Kit

• TCP/IP

• DNS

EDUCATION/CERTIFICATIONS

California State University, Los Angeles B.S. Information Systems – IT option 2007 GRADUATED

PROFESSIONAL EXPERIENCE:

Employer: Weingart Center Association - Los Angeles, CA June 2008 – January 2014

Systems Administration (FTE/Laid Off)

Duties performed in-house, via phone, e-mail or remote access using VNC or Logmein include:

• PC deployment / Maintain / Troubleshoot / Repair

• Desktop troubleshooting / end-user support for 100+ user organization

• Printers and peripherals setup and support

• Asset management and other miscellaneous technology requirements for multiple office branches

• Active Directory

• VoIP phone system administration

• Server: Network Shares setup, Automated Daily Tape Backups, Exchange server configuration

• Wireless Networking, VPN, TCP/IP and DNS setup

• Mobile Device Management

• Windows 7, XP, Server 2003, 2008, 2012, Office 2007+ and Mac OS X.

Environment: Windows 7, XP, Server 2003, 2008, 2012, Office 2007+ and Mac OS X, VPN, TCP/IP, DNS setup, VoIP,

Active Directory, VNC

Employer: ZZAD International - Azusa, CA March 2001 - June 2008

IT Technician/ Desktop Support Analyst (FTE/Laid Off)

Support all technology aspects of a rapidly growing 30-user business.

• Desktop support/systems administration

• Accounting software: Sage MAS200 support and setup

• Install, setup, configure printers and other connected peripherals

• Hardware and software upgrades; apply patches and updates.

• System migration, server backup, software deployment, user adds/exits/moves

• VoIP. LAN/Internet connectivity, Anti-virus.

Environment: VoIP, LAN, Anti-Virus, Sage MAS200, Printers

Employer: Comtech Digital Systems, Glendale, CA April 1998- Jan 2001

PC Technician / Help Desk Support Analyst (FTE)

• Provide customer service and phone support / troubleshooting for end-users

• Desktop and server builds including OS installation, setup and configuration

Environment: PC’s, Windows OS’s

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