Customer Service Project Manager

ANDREW ORTIZ

**** **** ** **** ****, Royal Oak, MI 48067 248-***-****

accaaa@r.postjobfree.com

EXECUTIVE PROFILE

Shipping & Receiving Supervisor • Logistics Leader • Employee Health & Safety Specialist

Versatile, resourceful and reliable operations leader with more than 20 years’ experience managing

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the complexities of global shipping, receiving and logistics services for manufacturing corporations.

Known for strong work ethic and willingness to jump in and support any project to ensure the

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initiative is completed successfully, on time and to established budget guidelines.

A direct, “leads by example” manager who invests in training and educating employees. Committed

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to equipping staff members to succeed in their roles, often with limited resources.

Innovative and adaptable. Consistently exceed performance expectations through implementing

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notable cost and time saving options to achieve key deliverables.

Possess a deep sense of responsibility to completing every assignment or project with the utmost

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attention to quality and accountability.

Experienced in international business and able to speak and write in both English and German.

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CORE PROFICIENCIES

Shipping & Receiving • Employee Health & Safety • Environmental Health • SAP •Team Leadership • Customs

Documentation • Client Relations • Project Management • Customer Service • Training & Mentoring • Creative

Problem Solving • Supply Chain & Logistics • Auditing • Safety Management • Process Improvement •

Purchasing • OSHA Standards • Imports / Exports • Resource Management

PROFESSIONAL EXPERIENCE

Apex Tool Group, LLC, Auburn Hills, MI

1998 to Present

One of the world’s largest manufacturers of professional hand and power tools; company serves the industrial, vehicle service

and assembly, aerospace, electronics, construction and serious DIY markets.

Supervisor, Stores / Employee Health & Safety (EHS) Coordinator 2008 to Present

Reputation as a strong leader and one who can confidently wear many hats led to an invitation to

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manage both shipping & receiving and corporate EHS activities.

Develop and implement EHS standards and effectively coordinate all EHS audits. Simultaneously

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serve as shipping and receiving supervisor, managing virtually all day to day operational / logistics activities.

ANDREW ORTIZ

Have gained broad and deep knowledge of international shipping and tracking procedures, customs

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documentation, incoming materials inspections, warehouse management and inventory management.

Integrate thorough knowledge of SAP in managing shipping, logistics and order entry.

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Key Accomplishments:

Spearheaded a companywide environmental program that limits the company’s environmental impact

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while conserving costs. Regularly participate in corporate audits and other EHS related activities.

Proactively researched and contracted with a vendor who would remove recycling at no cost, saving

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Apex $4K per year and achieving corporate environmental impact goals.

Played an integral role in transitioning the company over to SAP, serving on a team of three assigned

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to the technical integration of the software.

Have weathered a dipping economy with a sense of purpose, creatively achieving key corporate

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objectives with fewer financial resources than in years past.

Saturn Electronics & Engineering, Rochester Hills, MI

1996 to 1998

Global supplier of electronics manufacturing services, solenoids and wiring for the automotive, appliance, consumer, energy

and industrial markets

Shipping & Receiving Clerk

Invited to join Saturn in a shipping and receiving role upon return to the U.S. Gained broad knowledge

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of international shipping regulations and procedures, expedited shipping processes and coordination of

manufacturing build materials.

Breitfeld & Schliekert (B&S), Karbon, Germany

1994 to 1996

Manufacturer of high quality, optics related instruments, machines and accessories

Purchasing/Project Manager

Accepted an opportunity to join B&S to manage purchasing and special projects. Demonstrated strong

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organizational abilities in managing monthly advertising, supplier cost reductions, forecasting, expediting,

vendor relations and inventory controls.

Acknowledged for introducing several significant cost saving measures.

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WordPerfect Germany, Eschborn, Germany

1990 to 1994

Germany based office of the manufacturer/marketer of the world’s best selling pre packaged word processing software

Shipping & Receiving Supervisor

Initially recruited by WordPerfect into a purchasing role. Earned an expanded supervisory role,

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overseeing three shipping & receiving employees with purchasing, forecasting, management drop shipment,

customs documentation, customer service and trade show installations.

ANDREW ORTIZ

EDUCATION

Associate of Arts, Business Management Baker College, Auburn Hills, MI

TECHNICAL PROFICIENCIES

Microsoft Office Suite SAP WordPerfect Fluent in German

MILITARY SERVICE

United States Army – Squad Leader

Recipient of two Army achievement medals

ANDREW ORTIZ

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