Customer Service Manager
Resume:
*** ***** **** ***** *. Tsadik
Street #*S *****.******@*****.***
Rockaway Beach, NY 917-***-****
11693
EDUCATION
Queens College, City University of New York, Flushing, NY
2013
Bachelor of Arts in Economics
Bachelor of Arts in Psychology
GPA: 3.50/4.00
Majors: Economics and Psychology
Academic Honors
. Dean's List
Work Force 1 NYC Transportation Center, Jamaica, NY
2009
Business Employment Skills Certification
EXPERIENCE
Assistant Expeditor, 5 Borough Expediting, Long Island City, NY
2013
. Ran all company operations, led Finance Dept. and managed vendors.
. Responsible for all Accounts Payable and Receivable processes;
collected 80 percent of firm revenue and generated cash inflow.
. Worked with the supervisor to coordinate the approval process by
reviewing blueprints and documents, ensuring zoning and building code
compliance, and filing for approvals. Worked directly with the New
York City Dept. of Finance to reduce violation fees.
. Resolved months of backlogged work, restored order and organization to
records in disarray, researched and solved billing problems and
corrected invoicing and journal entry errors that had previously been
missed.
Paralegal, Notary Public, Receptionist, Meir Rosenfeld P.C., Cedarhurst, NY
2012
. Scheduled meetings and real estate closings; Consulted with clientele,
negotiating deals and resolving customer concerns.
. Renegotiated payment terms and bills with dozens of suppliers and
vendors, saving the firm approximately $5000 per month.
. Improved cash flow and facilitated firm's return to profitability.
. Created Spreadsheets, Templates, and Budgets to organize important
data into searchable, manageable documents; Drafted legal documents,
letters, and all facsimile / email correspondence.
. Entered financial data into Quickbooks on a daily basis and maintained
all accounts.
Office Assistant, Receptionist, Victor Katz MD, Lynbrook, NY
2010
-
2011
. Greeted patients, scheduled appointments, and answered multi-line
telephone.
. Maintained a web based patient server; Scheduled surgical procedures
and pre-surgical testing.
. Authorized procedures and verified insurance benefits with most
companies, No-Fault, and Worker's Compensation.
. Aided the doctor in communicating with his Non-English speaking
patients, allowing him to service 50 percent more patients.
Manager, Head Server, Sushi Metsuyan Inc., Cedarhurst, NY
2005 -
2009
. Trained, supervised, and motivated a team of servers and staff,
increasing overall morale significantly.
. Analyzed needs, structures, and policies, presented solutions, and
guided staff in implementation and optimization activities reducing
the time it took to complete side-work by 30 to 45 minutes, and
increasing table turn-over by 10 percent.
. Designed and developed effective programs and practices to increase
efficiency and customer satisfaction, created training exercises that
are still conducted daily.
. Mediated and resolved conflicts between Kitchen and Servers, Servers
and Customers, Restaurant Owners and Staff.
. Balanced the register, both credit card and cash, and allocated pay.
Birthright Dept., Group Dept., Reservation Desk, Israir Airlines, Valley
Stream,
NY
2008
. Answered passenger inquiries and entered information into computer
database.
. Organized group flights, arranged ticket extensions for group and
birthright passengers.
SKILLS
. Financial Software: SPSS, Quickbooks
. Microsoft: Proficient in Word, Excel, PowerPoint, Outlook,
. Exceptional customer service skills and ability to relate to a diverse
population, with a strong sense of how to communicate with people,
create need, and get at the heart of motivation.
. Passionate about developing creative solutions to complex issues,
turning around underperforming business units, and promoting human
resource management, communications, and training as viable solutions
to maximize efficiencies, control costs, and reduce risk.
. Expert at?influencing change by analyzing client needs, working?with
international and cross-functional teams, and?building relationships.
. Dedicated and trustworthy, a hands-on, lead-by-example professional
with an exceptional track record for meeting and exceeding
expectations.
. Ability to multi-task, resolve problems under pressure and effectively
handle customer complaints. Committed, dependable and capable of
working independently as well as part of a team.
LANGUAGES
. English, Spanish, Hebrew: Fluency in reading, writing and speaking.
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