Manager Customer Service
Resume:
E.MORGAN WALL
**** ***** **. ***** **, *****
acca48@r.postjobfree.com
CAREER OBJECTIVE
Challenging, rewarding position within a solid, progressive organization
that best uses my experience and training, with the opportunity for
personal and professional development.
STRENGTHS
> Goals and results oriented: motivated to exceed expectations.
> Dedicated, loyal, honest and dependable.
> Superior productivity: skilled multi-tasker; self manageable.
> Displays excellent judgment in determining the proper course of
action.
> Self-starter in attaining job objectives: readily adapts to change.
> Exceptionally organized and resourceful with a wide range of skills.
> Works well in a team oriented setting and/or independently to meet
deadlines effectively.
> Strong interpersonal communication skills.
WORK EXPERIENCE
The Action Group, HR Wilson NC June 2013- January 2014
*Administrative Assistant
. General office duties
. File paper work daily
. Answer and direct 5 phone lines
. Process daily 30 plus applications
. Scheduling interviews for Branch Manager
. Assist clients as needed regarding current employees
. Weekly file, sort and mail around 300 employee check
stubs
Pro Pour Concrete, Selma NC August 2012- June 2013
* Receptionist
. General office duties
. Order office supplies and materials
. Daily Deposits
. Process end of month statements
. Collections
. Schedule deliveries
. Schedule new client appointments
. Answer phones, faxing, daily use with Microsoft word
Nicholas Financial INC, Garner NC December 2011-August 2012
> Assistant Branch Manager
. Primarily responsible for supervising clerical personnel
and overseeing branch operations under the direction of the
branch manager.
. Performed all branch managers' duties during extended
periods of time while branch manager was absent.
. Pulled reports: Account promises and repossessions
. Branch deposits-Including posting mail and counter
payments, balanced cash drawer and completed deposits.
. Responsible for a portfolio of accounts: Managed portfolio
and participated in business development.
. Called new and existing dealers for sales and acquired new
dealer agreements.
. Generated applications flow-resulting in new contracts.
. Effectively closed direct loans in accordance with branch
volume goals, which included credit investigation, customer
interviews and collateral evaluations.
. Coordinated daily workflow with timely distribution of
delinquent call list: 30 day delinquency, skip tracing,
small claims, repossession dispositions and field calls.
. Performed all aspects of branch administrations- Created
new contract files, inputted customer contracts,
verification of all documentation and responsible for check
signing.
. Maintained compliance with industry regulations.
. Handled customer issues when necessary.
. Sold NFI products and services.
Reference: Matthew Hagan, NFI District Manager-910-***-****
Rogers Property Management, Wilson NC August 2010-December 2011
> Office Manager
. Managed 500 plus units.
. Pull Credit
. Pull criminal back grounds.
. Call references on applications
. Process applications
. Collect rents, late fees, security deposits and tenant
charges
. Call tenants daily to collect and visiting properties to
collect
. Strong relationships with owners
. Process end of month statements, checks, owner deposits and
daily reports for owners.
. Pay vendors daily
. Meet with sheriff's dept. for evictions on location
. Company deposits daily
. Scheduling repairs for tenants with vendors
. General Office duties.
Johnston OBGYN, Smithfield NC May 2009-August 2010
. Referral Coordinator
. Patient Check In-Check Out
. Answering phones, directing calls
. Medicaid Authorizations
. Schedule Mammo, MRI, CT scans, Level II U/S, Dopplers
. Patient appointment reminder system
. End of day balancing
Smithfield Chevrolet Jeep, Smithfield NC August 2007- May 2009
> Customer Relations Manager
. Supervised thirteen salesmen, on their daily task: customer
service, followed up with customers.
. Dealt with customer's issues after the sale and handled the
issue.
. Ran mass email campaigns when a major sale was coming up,
then followed up with emails.
Aycock Auto Auction March 2004-August 2007
> Title Clerk/Inside Sales Rep.
. Assisted Bank and Financial Institutions with their sales
. Customer Service Assistant
. Customer Representative for Assigned Accounts
. Scheduled and assisted Government Officials and DMV
inspectors
. General office duties
. Telephone communications
. Managed and Processed necessary paperwork
> Receptionist
. Answered and directed fifteen lines
. Filed paperwork daily
. Ensured shipment of titles through Fedex and DHL
* Notary Public
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