Customer Service Representative

Lacey Almeraz

Student Support Services Coordinator - Hallmark College of Aeronautics

San Antonio, TX

**********@*****.*** - 443-***-****

WORK EXPERIENCE

Student Support Services Coordinator

Hallmark College of Aeronautics - San Antonio, TX - 2013 to Present

Coordinates the student support functions for prospective students and those enrolled in a degree program

of study.

Student Financial Services Coordinator

Hallmark College - San Antonio, TX - 2011 to 2013

Attempt to locate borrowers in early stage of delinquency by phone, Campus Vue, mail, email, references,

social networks, etc. and refer borrower to Director of Student Financial Services for loan counseling.

Customer Service Representative

Randstad Temp. Agency - San Antonio, TX - 2009 to 2010

Answered member or provider questions regarding dental insurance

• Explained how member benefits work

• Coordinated and leveraged benefit coverage

Customer Service Representative

Accenture - San Antonio, TX - 2008 to 2009

Answered questions for customers regarding their utility gas

• Issued service orders to has utility gas connected or disconnected

• Dispatched technicians to emergency gas leaks

EDUCATION

Bachelor of Science in Business Management

Hallmark College - San Antonio, TX

2012 to 2014

Bachelor of Science in Business Administration

Hallmark College - San Antonio, TX

2010 to 2011

ADDITIONAL INFORMATION

Qualifications

• Excellent oral and written communication

• PC literate, including Microsoft Office products

• HIPAA Compliant

• Strong organizational skills

• Ability to meet or exceed Performance Competencies

Contact this candidate