Customer Service Administrative Assistant

Dariela Moreno

**** *** ****** **. *** Antonio, TX 78242

Home: 210-***-****

******.********@*****.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills

and proficiency in Microsoft Office programs. Strong planner and problem

solver who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines without

compromising quality.

Education

Career Point College San Antonio, TX

Palo Alto Community College San Antonio, TX

South San Antonio High School San Antonio, TX

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management

Database

Administration

Comput MS Word MS Outlook MS Publisher

er Skills: MS Excel MS Access Windows

MS PowerPoint MS Project

Experience

West Corporation San Antonio, TX Customer Service Representative 6/2009 to

10/2010

Handled multiple credit card vendor tasks (e.g. data entry, filing, records management and credit credentials) as the

representative agent for Bank of America. Coordinated application process for new credit card interests. Dealt with

multi line telephone and computerized system information. Maintained a positive attitude and remained focused on

clients’ needs rather than personal issues brought about.

Highlights:

Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and computer reception within a high

volume environment. Calmed upset/angry customers researched and rapidly solved

problems and rebuilt client trust to prevent the loss of key accounts.

Consistently praised by management for the quality and timeliness of reports,

attention to detail, exemplary customer service delivery and team player attitude.

Amazing Granite & Tile San Antonio, TX Administrative Assistant 08/2007

to 04/2009

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

billing) as the assistant to the business owners and supervisors. Coordinated

construction/remodeling arrangements, maintained database and ensured the delivery of

premium service to customers. Quickly became a trusted assistant known for “can do”

attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple areas to plan estimates and packages for new

clients. Established strong relationships to gain support and effectively achieve

results.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred calls;

and prepared correspondence.

Developed innovative PowerPoint presentation used by the business owners to

demonstrate quality and dedication to future clients’ remodeling needs.

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Volunteer Experience

American Sunrise Administrative Office/Learning Center

08/2007 04/2009

Assisted with the coordination of the community center, established guidelines and arranged activities for

volunteers/staff/children in the learning center. Participated in day to day events with the children such as sports, crafts,

and scholastic areas.

Highlights:

Developed a sense of nurture for children in misfortune, thrived in areas where

disadvantaged adolescents would be given an opportunity, and established genuine care

for individuals in need.

Assisted in managing the community center with clerical tasks, event coordination,

and became very involved with assisting adolescents to prosper in a difficult upbringing.

J&J Janitorial Services Administrative/Clerical

Support

10/2010

01/2012

Directed business management for immediate family. Performed administrative and office support activities for multiple

supervisors. Duties included fielding telephone calls, word processing, creating spreadsheets and presentations, filing,

and faxing. Title in this category also included department assistant, coordinator or associate.

Highlights:

• Extensive software skills and Internet research abilities, as well as strong communication skills.

• Management experience gained

Taqueria Jesus Administrative Support

02/2012 present

Supported business owner with the opening of a Mexican restaurant. Helped with advertisement, pricing, and

administrating. Performed secretarial duties such as answering telephone, taking orders, managing payroll, and

budgeting.

Highlights:

Achieved a constructive grand opening and built customer rapport.

Learned many new things about opening a business and interacting with consumers

directly.

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