Customer Service Quality Assurance

A. EMPLOYMENT HISTORY

Business Office Manager

Cedar Creek Nursing & Rehab

*** ******** ***.

Bandera, TX 78003

July 2008 to Present

Duties:

. Plans, directs and coordinates supportive and financial services of

the nursing home, such as recordkeeping, and other office services.

. Supervises Payroll, Staffing, Housekeeping, Dietary and Maintenance

activities.

. Interacts with nursing, social services and admissions to ensure

all resident information is communicated timely and accurately in

relation to Accounts Receivable.

. Maintain complete and systematic records of the financial

transactions and a variety of other business office duties.

. Oversees the facility's planning and maintenance of custodial

operations.

. Responsible for overseeing all functions of the nursing home, to

include accounts receivable, accounts payable, payroll, central

supply, resident trust, and receptionist.

. Responsible for the reimbursement from governmental payers,

insurance companies, clients or client representatives in

compliance with company standards.

. Oversees the financial screening process on all new residents and

residents changing payor type.

. Ensures completeness and accuracy of the resident financial files.

. Supervises Medicaid and Medicare approval and re-eligibility

process

. Monitors all ongoing projects related to AR, Billing and

collections within the facility.

. Reviews aging report and initiates follow up projects as necessary.

. Ensures daily deposits are made, recorded and applied to

corresponding accounts.

. Supervises and ensures monthly reconciliation of Resident Trust

Fund and quarterly issuance of statements.

. Supervises month-end close of the AHT system timely and accurately,

tying out revenue to dollars and census.

. Maintains updated and accurate rate master file in AHT.

. Works directly with other facility departments, ensuring accurate

and timely results

Staff Accountant

La Quinta Management LLC

909 Hidden Ridge

Irving, TX 75038

Feb. 2007 to June 2008

Duties:

. Verify accuracy and completeness of Franchisee Room Revenue as

reported through Property Management Systems.

. Verify accuracy and completeness of Franchise Fee Percentages in

Billing System.

. Provide Billings staff with room revenue adjustments for manually

reporting inns and package adjustments.

. Prepare journal entries to update general ledger occupancy

statistics for manually reporting inns, newly opened inns, room

inventory additions or reductions, and various reporting errors.

. Run the "Create Journal Entries" process in PeopleSoft GL system

for the following fees billed by the Billings staff:

1. Franchise fees

2. Returns Club charges

3. Free Night Certificates redeemed

4. Guest Assistance charges

5. Property Management System maintenance fees

6. Credit Card System maintenance fees

. Prepare the journal entry packages with supporting documents

. Maintain schedule of rebates granted, earned, and paid

. Reconcile sub-ledger against general ledger

. Calculate monthly accrual and prepare journal entry

. Prepare journal entries to adjust for fees billed in advance.

. Process miscellaneous charges and credits to franchisees through

PeopleSoft Billing system, including invoice printing and creation

of the related general ledger journal entry.

. Run "Create Journal Entries" process in PeopleSoft GL for

franchisee accounts receivable payments.

. Prepare the journal entry package with supporting documents.

. Prepare Free Night Certificate Redemption History Ratio Report.

. Reconcile Franchise Receivables to general ledger. Research

discrepancies and take appropriate action to resolve.

. Prepare adjusting journal entries as needed.

. Submit all journal entries prepared to Franchise Senior Accountant

for approval and posting.

. Assist Franchise Billings and Accounts Receivable staff with

mailing, filing, research, etc.

. Assist with on-going PeopleSoft testing.

. Assist with audit work paper preparation.

. Assist with special projects research and work paper preparation.

. Prepare and analyze financial statements for Managers' information

and guidance.

. Prepare summary of franchise activity for quarter including

openings and terminations.

. Perform research and coordinate accounting for new types of

Franchising transactions.

. Research franchisee and Franchise Operations inquiries.

Accountant

CLC Healthcare/

Executive Healthcare Resources

15100 Trinity Blvd.

Fort Worth, TX 76155

2003 to 2007

Duties:

. Prepare analyses of financial statements for Managers' information

and guidance.

. Prepares reports to show vital financial indicators, such as

variance analysis of revenue and expense accounts, balance sheet

accounts, monthly and previous year's comparisons and narrative

comments particularly on material variances.

. Prepare journal entries to record transactions not directly and

automatically recorded by the financial software. (The American

Healthtech Software is used for accounting)

. Close General Ledger Accounts at the end of the month and generate

Statement of Operations and P&L Statements.

. Prepares monthly reconciliation of bank accounts, prepare necessary

adjusting entries.

. Posts cash receipts to individual accounts ledger using software.

Follow up any unpaid due balance.

. Reviews monthly billing as generated by the software. Prepare

manual adjustments if necessary.

. Assists in receivables management of an affiliated company -

Complete Pharmacy Inc.

. Medical Billing and Procurement of DME (Durable Medical Equipment)

supplies

Administrative Assistant

Raytheon Ebasco Overseas Ltd/ Washington Group, Inc.

Quality Assurance/Quality Control Dept.

San Roque Multi-Purpose Dam Project

San Manuel, Pangasinan, Philippines

1998 to 2003

Duties:

Document Control (QA/QC Dept.) for Project SPECS, Plans, Revision,

Discrepancy and Non-compliance Reports and various correspondences.

Monitors documentation of corrective actions of Discrepancy & Non-

compliance Reports

Administrative/Executive Support. Coordinates itineraries and

schedules of Expat Engineers

Office Administration

Organize and arranges functions/seminars & trainings planner/organizer

Personnel screening/job placements

Replies to correspondences

Logistics/warehouse coordinator

Equipment/Supplies Purchaser/Buyer

Timekeeping

Accountant/Financial Analyst

Purina Philippines, Inc.

Villasis Plant, Villasis,

Pangasinan, Philippines

1995 to 1998

Duties:

Account Receivable (Cash applications)

Customer Service and Order Entry

Billing & collection

Accounts Payable=check preparation & disbursements

Financial Analysis of dealer's credit applications

Procurement of raw materials costs and inventories

Loans & Credit Office/Accounting Clerk

Accounting Staff

Land Bank of the Philippines

Urdaneta, Pangasinan, Philippines

1988 to 1995

Duties:

As Loan and Credit Officer:

Evaluates & processes Rural Bank's rediscounting line application &

loan availment. Conducts pre & post evaluation of projects

identified/recommended for financing. Verification, project monitoring

and supervision of projects financed.

As Accounting Clerk

Proofsheet administration

Accounts Receivable

Accounts Payable

Prepares Payment Orders/Petty Cash Vouchers

B. COMPUTER and SOFTWARE SKILLS

Microsoft Office - Word, Advanced Excel, Powerpoint, Access, Outlook,

People Soft, Quickbooks, American Healthtech, AccPack, PointClick Care

C. EDUCATION

Bachelor of Science in Accountancy

University of Baguio

Baguio City, Philippines

June 1982 to March 1986

D. REFERENCES (to be provided upon request)

Contact this candidate