Lynette E Brown

acc9x4@r.postjobfree.com 678-***-****

I have professional work experience as an effective leader in a problem resolution situation analysis. I am

highly motivated and productive in a fast paced, high volume environment. A team player with proven

abilities to effectively assess and implement change, adapt to diverse industry challenges, and stay abreast of

business opportunities and developments.

SUMMARY OF QUALIFICATIONS

I have years of Sales and Analytical experience. Proven ability to meet or exceed business control and Sales

Quota. I am a hard worker able to multi-task effectively and efficiently. I have Leadership, Communication,

Brio, SQL, SAP, Excel, Word, Outlook, IBM Fulfillment, Oracle, and Team Leader experience. Able to

develop maintain strengthen business relationships with customers and Business Partners.

PROFESSIONAL EXPERIENCE

ASAP Professional Services/AT&T Atlanta, GA

Training Specialist (9/2011 – 4/30/2013)

Provide assistance for managing, scheduling changing and cancellations of all leader-led training

sessions in the Learning Management System. Responsibilities include creating training

sessions, updating student transcripts, ordering class materials, and closing class rosters in the

Learning Management System, as well as working in Share Drive System.

Manpower/IBM Dunwoody, GA

Project Coordinator/Maintenance Renewals Analyst (10/2007 – 2/2010)

Test for Oracle. Run reports, annotating and updating spreadsheets. Process maintenance renewals, research

the database for information. Track/report on renewals and keep a log of all renewal and status. Assist with

reps to assure the sales is complete. Order Management team booking and processing orders in Oracle.

Assign new orders to the Order Management team, and update spreadsheet. Supporting IBM Business

Partners, Distributor’s Tier 1 and Tier 2 as well as creating customer numbers.

IBM, Atlanta, GA Commissions Payment Analyst (2001 - 10/2006)

Provided analysis of the commission's sales plan to 75 Sales managers to determine the correct sales plan

for 550 incentive employees. Train Sales Managers in using the end-to-end Incentive and Commissions tool

(FMS) Field Management System. Monitor and maintain the consistency of information between several

business databases and run Brio spreadsheets. Pay commission payments totaling over $500k with 100%

accuracy. Communicate with Business Executives and Sales Managers to accurately provide information

detailing the calculation of the commission statement. Accomplish outstanding business controls result with

100% accuracy on assessments. Achieve a high level of customer satisfaction by providing "added value"

within the sales support organization and the sales team.

IBM, Atlanta, GA Sales Operations Specialist (1998 - 2001)

Provided assistance to external and internal customers seeking opportunity for generating new Revenue for

IGS Sales Reps. Creating documentation for contracts to generate new Revenue for IGS Sales Reps. Enter

information into appropriate databases. Analyze and identify customer needs. IBM Business partners,

distributor’s Tier 1 and Tier 2 and channel sales support.

IBM, Atlanta, GA

Education and Training - IBM Teach Customer Service Rep - Team Leader (1996 - 1998)

Provided assistance in classes, CBT and conferences to external and internal customers. Seek Sales

opportunities for generating additional revenue by gathering information for future enrollments. Enter

information into appropriate databases for tracking and marketing using Lotus 123 spreadsheets. Take high

volume of client and/or prospective client incoming calls, and process CMR. Followed up on calls for

marketing purposes; assured caller satisfaction. I was promoted to Education Card and CBT's Fulfillment rep.

Handle all customer related complaints. I was promoted to Team Leader.

Atlanta Police - Fire Department Atlanta, GA Communications Officer (1995 - 1996)

E911 emergency system

Hewlett Packard, Atlanta, GA

Customer Service Rep - AR Analyst (1984 - 1995)

Provided and assist internal and external customers, CE's, and field management solely for the purpose of

generating revenue. Assigned to a territory for processing customer remittances; investigate and clear

suspended items. Enter information into appropriate databases. Train new employees.

EDUCATION

Georgia Perimeter College - Business Administration

Decatur, GA

Paralegal Certification

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