Customer Service Management

IVY HOWARD

**** ******** *****, *** *******, Texas 78261

(H) 830-***-**** (C) 254-***-**** *********@*****.***

QUALIFICATIONS SUMMARY

Dedicated and organized professional with interpersonal, customer service, and general

administrative talents to excel in an Administrative / Clerical position. Related skills and

experience include:

Administrative Support: Provide comprehensive support while optimizing office

efficiency and productivity. Oversee records, reports, supplies, and documentation.

Manage inventory and data entry. Strong project coordination abilities and technical

skill set.

Team Collaboration / Leadership: Outstanding ability to interact with multiple

individuals and teams to drive organizational functions. Able to motivate staff to

streamline day-to-day operations and drive group success.

Communication: Talent for building consensus and understanding among a variety of

teams while determining priorities and establishing goals. Exceptional relationship

management skills leveraged to advance long-range goals.

Achievements / Strengths: Superior interpersonal, organization, customer service,

and time management strengths. Highly efficient and self-motivated with positive

attitude and work ethic.

EXPERIENCE HIGHLIGHTS

FLUOR Afghanistan

Government Property Specialist, 11/2010 to Present

Related Skills: Administrative Support, Project Coordination, Regulatory Compliance,

Report Generation, Team Leadership, Staff Training & Development, Inventory

Management

Responsible for administering operations and systems pertaining to LOGCAP IV projects,

continually ensuring all system analysis reviews and audits rate as satisfactory with the

U.S. government. Manage up to $11,000+ in assets. Drive project compliance with all

defined guidelines and regulations. Prepare and submit reports. Train, assist, and coach

team members; supervise 17 employees and subcontractors.

Charged with full accountability for Master Property Book of Record to accurately

demonstrate receipt, tracking / use, and disposition of all government property in

Fluor’s possession.

Acquired expertise in FAR and DFARS regarding management and control of

government property in possession of contractors.

Promoted to Senior Property Specialist role in ’12 due to outstanding performance.

Recognized by direct superior for excellent work ethic and personable demeanor, as

well as being “driven in equal measure by both quality and efficiency.”

Continued…

IVY HOWARD Page 2

KELLOGG BROWN & ROOT Iraq

Equipment Specialist, 11/2007 to 5/2010

Related Skills: Administrative Coordination, Records Management, Inventory Management,

Purchasing, Procurement, Report Generation, Logistical Support

Coordinated administrative tasks, including records / data management, equipment

requisitioning and purchasing support, documentation, and report generation. Planned

equipment-related logistics; procured materials and supplies and maintained detailed stock

records. Provided integral support with archiving, data entry, and customer relations.

Played key role in uncovering Lost, Damaged, or Destroyed (LDD) government

property through internal / external inspections and reviews.

MACY’S DEPARTMENT STORE San Antonio, TX

Customer Sales Associate, 5/2007 to 10/2007

Related Skills: Inventory Management, Customer Service, Operations Coordination

Performed monthly inventory checks on all merchandise to ensure proper stock and to

facilitate accurate ordering. Managed register, including balancing and closeout.

Communicated directly with customers to provide top-notch service and satisfaction.

Maintained strong understanding of products and industry trends.

** Additional experience as a Waitress & Starbucks Expo for Silverado 16 Theatre (2005-2007)

and as a Photographer/Cashier/Processor for Clique Photo Studio (2003-2004).

EDUCATIONAL BACKGROUND

Coursework in Liberal and Fine Arts Philosophy and Sociology

UNIVERSITY OF TEXAS, San Antonio, Texas

Technical Proficiencies

Microsoft Office Suite; SAP; Citrix; Maximo; Visio; Access; Adobe Acrobat

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