High School Training
Resume:
ANTONIO, RACHELLE LAGDA
** ****** **. ***** ****** City
Cellphone: +63-091********
E-mail: ***************@*****.***
Career Objective:
. To work with different people, serve others and become competitive and
progressive in a position where I can make sure of the knowledge I
acquired in my previous experience.
. To work in a company that provides opportunities for my growth, both
personal and technical.
. To contribute to the development and success of the company.
Personal Information:
> Age : 23
> Birthday : April 29,1990
> Place of Birth : Cagayan Valley
Educational Attainments:
. 2007- 2011 University of the East- Recto, Manila
Bachelor of Science in Information Technology
. 2003- 2007 Makati High School
High School Diploma
. 1997 -2003 Cembo Elementary School
Elementary Diploma
Work Experience:
. Bayantel Communications Inc. September 2011-Jan. 2014
Position: Technical Support Representative
Responsibilities:
. Offline Close Out (thru ICMS) of LEC FT (Local Exchange Carrier
Fault Ticket) accounts of Bayantel subscribers.
. Offline Close Out (thru ICMS) of DSL FT (Digital Subscriber Line
Fault Ticket) accounts of Bayantel subscribers.
. Offline Close Out (thru ICMS) of LEC SO (Local Exchange Carrier
Service Order) of Newly Installed account of Bayantel
subscribers.
. Offline Close Out (thru ICMS) of DSL SO (Digital Subscriber Line
Service Order) of Newly Installed account of Bayantel
subscribers.
. Handling LEC FT (Local Exchange Carrier Fault Ticket) Reports
. Handling LEC and DSL Service Order Reports
. Assisted in Dispatching LEC FT and DSL FT (thru ICMS)
. Assisted in Dispatching LEC SO and DSL SO (thru ICMS)
. Provide telephone support of FMG (Facilities Management) inquiry
to Bayantel Technicians
. Assisted in Documenting of Work Instruction and S.O.P.P.
. Sky Cable Corporation IT & T Divisions November 2010-
March 2011
Position: Trainee (On-the-job-training)
Responsibilities: Assisted in Data Analyzation, Project documentation,
and Technical writing.
. Action Labs Gilmore April-May 2010
Position: Trainee (On-the-job-training)
Responsibilities: Assisted in PC troubleshooting and reinstallation of
Windows and MS Office and other Software Applications.
Skills:
. Proficient in MS Office (MS Excel, MS Word, MS PowerPoint)
. Proficient in handling OUTLOOK
. Proficient in ICMS (Integrated customers management services)
. Knowledgeable in C++, VB.Net
. Adobe Photoshop skills & Flash skills
. Knowledgeable in Html,Css and JavaScript
. Knowledgeable in Networking (CISSCO)
. Have ability to build positive, solid relationships with co-workers
and customers.
School Organization:
Computer Studies Society (COMSSO) Member 2007- 2011
Seminars and Training Attended:
. LEC FT (Local Exchange Carrier Fault Ticket) Close Out Training
September 20- 30 2011
. DSL FT (Digital Subscriber Line Fault Ticket) Close Out Training
April 1-15 2012
. DSL SO and LEC SO Close Out Training June 1-15
2012
. Facilities Management Training October
16-21 2012
. Information Technology Convention (Jupiter) March
4, 2010
. Windows 7 Seminar March 5, 2010
. Tech 2 Tutor Sept. 20.
2010
Character Reference:
Ms. Coritha Eva Gamad
Technical Support Representative
Bayantel Communications Inc.
Mr. Randy Tarnate
Programmer
Bayantel Communications Inc.
Contact this candidate