High School Customer

Receptionist

**/****- **/****

Krishaun Davidson • Welcomed and directed visitors

• Ensured completion of paperwork, sign-in and security

procedures

• Placed, received and routed a high volume of calls

1916 Manhattan Parkway through and electric switchboard

Decatur, Georgia 30035 • Answered and directed telephone calls to the proper

404-***-**** personnel

****************@*****.*** • Took accurate and detailed telephone messages

• Supplied information to callers

• Sorted and distributed incoming and outgoing mail

• Operated manual and electrical mailing equipment

SUMMARY OF SKILLS • Relay messages and announces visitors

• Arranged amenities as needed

• Managed the company’s lobby area

Over 5 years of

EDUCATIO

office Maintains

experience professionalism at

N AND CERTIFICATIONS

all times

Excellent Advance in

Crosskeys High School – Atlanta, Georgia

communication Microsoft Office

Diploma 2002

skills Suite

Strong ability Skilled in

to prioritize switchboard and

tasks PBX operations

Proven Analyzes and

Leadership solves problems

ability with ease

Ability to type

60 wpm

EMPLOYMENT HISTORY

Sparkle Auto Repair – Lawrenceville, Georgia

Receptionist

05/2009 -07/2013

• Managed the Company lobby area

• Greeted Customers

• Documented visitors contact information

• Recorded messages legibly

• Placed and received calls through electric switchboard

• Received payments by cash, check, money orders, credit

cards and automatic debits

• Performed miscellaneous duties as assigned

Comcast Cable – Huntsville, Alabama

Call Center Rep

05/2006 - 08/2007

• Answered approximately 100-200 incoming calls daily

• Entered service orders into the data base

• Scheduled appointments

• Responded to customer inquiries, researched required

information

• Resolved customer complaints in a professional manner

• Identified escalated priority issues and routed calls to

appropriate resources

• Followed up with customers to ensure 100% satisfaction

• Documented each customer account accurately

Peachtree Ford – Atlanta, Georgia

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